CSG Customer Experience Consulting

Your CX Strategy, Reimagined

Modern customers expect fast, personalized, and effortless experiences across every channel. To meet these demands, companies need more than instinct—they need a customer experience strategy built on data, aligned teams, and a clear path to measurable results.

At CSG, our customer experience consulting services help organizations identify high-impact opportunities, reduce friction, and drive loyalty and growth through smarter engagement.

Start building your CX strategy

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What is customer experience consulting?

Customer experience consulting is a service that helps organizations improve how they engage with customers across digital and physical touchpoints. By analyzing customer behavior, identifying pain points, and aligning teams, CX consultants create actionable roadmaps that increase satisfaction, retention, and revenue.

Our CX consulting offerings

We offer a full range of CX consulting services that turn insights into action and strategy into impact.

CX analysis & prioritization workshops

Align cross-functional teams with workshops that turn data into action. We help you quickly assess customer pain points and prioritize high-impact improvements.

Targeted communication strategy

We help you build smarter outreach plans by identifying where messaging fails—and where it can drive real customer action. No more guesswork, just intentional, outcome-driven communication.

Experience design that goes beyond the map

While journey maps are one tool, we focus on actionable design. Our experts use customer insights and behavioral signals to guide when, where, and how you engage.

Human-centered design sprints

Collaborate in design-led workshops fueled by real customer feedback. Co-create solutions with stakeholders across your business for faster buy-in and better execution.

CX technology integration & automation

From AI to workflow automation, we help modernize your tech stack to enable smarter, faster customer interactions—without adding complexity.

Scalable enablement & training

We don’t just deliver insights—we teach your teams how to replicate success with repeatable methods and practical tools.

Why choose CSG as your CX consulting partner?

Our customer experience consulting services empower you to quickly implement strategies that deliver exceptional business outcomes. Collaborate with our team to design and execute industry-leading customer engagement strategis that set you apart.

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Proven industry expertise

From telecom and finance to healthcare and retail, our CX consultants bring deep experience solving complex customer challenges across industries.

Transparent, transferable methods

We guide your teams through every step of the CX process—sharing frameworks and tools so you can replicate success long after the engagement ends.

Tailored, outcome-driven strategy

Our approach is never one-size-fits-all. We align your CX transformation with your business goals, KPIs, and customer expectations.

Measurable business impact of customer experience consulting

Partnering with CSG for customer experience management consulting can unlock meaningful business value:

Increased customer loyalty

Personalize every interaction to deepen trust and reduce churn.

Higher sales and conversions

Guide customers with more relevant and timely communication.

Improved brand perception

Deliver consistent, memorable experiences that drive advocacy.

Greater operational efficiency

Streamline journeys and reduce costs with automation and smarter workflows.

A smiling young Caucasian woman holding a paper bill.

How ADT cut billing calls by 20%

ADT wanted to re-tool its billing statements to improve CX and reduce call volumes. What the team didn’t know was how dramatic the impact would be.

Read the customer story

Elevate your customer experience

Are you striving to create industry-leading customer experiences? Partner with CSG’s customer experience consultants to explore new approaches and overcome your CX challenges. Our team is ready to help you innovate and deliver superior customer experiences.

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