Account Security Experience Solutions

Simplify Account Security Interactions in the Moments That Matter

Protect customers with real-time security and instant fraud resolution

CSG Xponent goes beyond traditional security measures, proactively guiding customers through account authentication, fraud detection and resolution. With intelligent, real-time communications, we help businesses reduce inbound customer calls, minimize transaction declines and strengthen customer trust.

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Security Interactions Made Easy

Customers expect secure, hassle-free interactions at every step. That includes account security measures. When account authentication and verification is slow or disjointed, customers abandon transactions and businesses lose revenue. Xponent lets you provide proactive fraud resolution, reducing your support costs and strengthening customer confidence.CSG Xponent

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Get Critical Interactions Right

Fraud Resolution

Fraud Alerts for Suspicious Activity: Flag off-pattern transactions or login attempts.

Fraud Alert Resolution: Instantly notify customers, letting them confirm or deny transactions in the moment.

Real-Time Security Notifications: Keep customers updated on suspicious account activity via the best channel for resolution.

25%

reduction in fraud instances by using streamlined customer communications.

Authentication & Verification

Multi-Factor Authentication (MFA): Send instant notifications to quickly confirm or deny login attempts.

Adaptive Security Measures: Use intelligent threat detection to dynamically adjust authentication methods based on the level of risk.

12%

reduction in inbound contacts to fraud-related agents.

Account Security Challenges —And How We Help You Solve Them

Unnecessary Slowdown

Delayed, disjointed communications can derail legitimate transactions, which irritates customers and disrupts sales. Xponent reduces false declines with intelligent authentication, helping more customers complete their transactions in an instant. CSG Xponent

High Operational Costs

Excessive fraud alerts drive up contact center volume and overwhelm agents. Xponent provides targeted, real-time fraud notifications and allows more customers to resolve issues on their own. CSG Xponent

Eroded Customer Trust

When fraud prevention feels unpredictable or unclear, customers lose confidence in their account security. Xponent ensures proactive, transparent communication, so customers always understand security actions and what they need to do. CSG Xponent

The Account Security Experience That Builds Trust

You can streamline fraud notifications with an industry-leading journey orchestration engine—helping customers act in the moment to protect their accounts without slowing them down.

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The Hidden Costs of Account Security Friction

Small inconveniences—like untimely security alerts, declined transactions or fraudulent charge disputes—can add up. Learn how intelligent security resolution helps eliminate the small-but-painful disruptions in customer experience.

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