Bills are necessary documents for customers to read—they have the latest updates on monthly charges, balances, and payment methods. But bills should also be easy to read, laid out in a way that highlights the most essential information. Otherwise, customers have to find answers for themselves—and often end up calling for help.
Help your customers understand billing information with CSG’s billing experience solutions. Design, deliver and present bills across print and digital channels, all while working off of a central, consistent design. Let customers access their billing information 24/7 through interactive bill presentment. And personalize graphics and calls to actions on bills based on customers’ account usage and history.
CSG helps you deliver the best billing experience for your customers, whether it’s in print or online. We send over 1 billion printed bills every year, and process and mail 24/7. We also send 17 million ebills every year, connecting you with customers on digital channels while encouraging print suppression.
We’ll work with you to identify key areas you want to call out on your billing statements. Then we’ll customize how the information is presented across print and digital channels. Use color, graphics and highlights to draw attention to the information you want and need customers to act on. And use our video solution to preempt calls and help customers understand new charges, price changes and more.
Be where your customers are, and deliver bills on the channels they use every day. Send customers secure email bills, or set up an interactive bill payment portal where customers can drill down into charges and account usage. Graphs and analytics clearly explain how customers are using different products and services.
CSG produces and distributes over 75 million printed documents and statements every month, making us one of the Top 10 USPS Mailers in the country. Because of our high-volume send, we get some of the best discounts in the industry—savings we pass along to you.
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