Field conditions will never be optimal, with no-shows, traffic incidents and appointment cancellations. But they can definitely be optimized with CSG’s field service management solution.
Balance job priorities, customer expectations and the day’s appointments so your technicians know where they should be and when. Plus, let them immediately adapt to any change that comes their way with real-time scheduling and routing data.
CSG’s global field service management solution helps over 75,000 technicians to complete over 100 million work orders every year. And we help them achieve a 98 percent on-time arrival rate, so you can keep the promises you’ve made to customers.
Our scheduling platform assigns the right job to the right technician based on skills resources, and notifies you of any job in jeopardy. And our routing platform is updated with real-time data so technicians know the fastest way to arrive at a job on time.
Let dispatchers track technicians’ progress from their last appointment to their next one. They can respond in real time with communication workflows between field and office personnel and external systems. Customers can also use an application to track technicians’ current location and projected arrival time, and get notifications via text message, email, automated calling and more.
Save technicians a return trip and let them upsell new connected devices and services when they’re on site for an installation. Technicians can use our sales mobile application to upgrade service, upsell and change service during an appointment. They can also capture signatures, send receipts and sync with any CRM systems.
Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help. Together, we’ll identify and implement proven processes that optimize configuration and daily operations.
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