Field conditions are never optimal, with no-shows, traffic incidents and appointment cancellations constantly shifting your field technicians’ workflows.
But they can definitely be optimized. You can balance job priorities, customer expectations and the day’s appointments so your technicians always know where they should be and when. You can empower them to adapt to any change that comes their way with real-time scheduling and routing data. And you can keep customers updated and satisfied with proactive communications.
CSG’s global field service management solutions help more than 75,000 technicians complete more than 100 million work orders every year. And we help them achieve a 98 percent on-time arrival rate, so they can keep the promises they’ve made to customers. Our solutions can promote excellence in your field service operations—no matter the size, no matter the market.
What if you could unlock cost savings at every step of the field service job cycle? CSG’s field service management solutions help you reduce costs and increase efficiency with automation. Optimize available appointment times for customers and the scheduling of jobs using real-time traffic and business intelligence tools.
Our solutions help you deliver what today’s customers demand: a seamless, end-to-end experience before, during and after day of service. You can automate customer notifications and create best-in-class customer experiences using predictive customer journey orchestration and AI-driven virtual assistants. And with our remote video support solutions, you can also enable technicians to assist customers without entering their homes.
Save technicians a return trip and let them upsell new connected devices and services when they’re on site for an installation. Technicians can use our mobile sales application to upgrade service, upsell and change service during an appointment. They can also capture signatures, send receipts and sync with any CRM systems.
Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help. Together, we’ll identify and implement proven processes that optimize configuration and daily operations.
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