Field Service Management Optimization & Implementation Services

CSG FIELD SERVICE MANAGEMENT UPS THE ANTE ON CUSTOMER EXPERIENCE, RECOGNIZED IN THE 2021 GARTNER® MAGIC QUADRANT™

100% customer retention combined with 100% deployment success rate highlights impact of CSG’s value-driven, customer-first approach

Read Press Release

Maximize Your Productivity

Nobody likes wasting time. Technicians don’t want to idle in traffic or arrive at an appointment that’s just been cancelled. And customers don’t want to wait for a technician to show up within a two-hour window that somehow stretches to four.

Make every minute count with CSG’s field service optimization services. We minimize operations disruption and help your technology, people and processes work better together—all while increasing customer satisfaction. We’ll work with you to reduce manual interventions by reviewing and aligning technician utilization.

Data-Driven Operations

Technology changes fast, so preparing your operations to move faster is essential to provide better customer experiences. Work smarter, not harder with a data-driven service organization at CSG. We’ll optimize capacity management, automated work order assignment, travel time and distance. Access real-time scheduling and routing data to reduce costs, increase customer satisfaction and empower your workforce.

Optimize, Adapt, Win

CSG’s optimization service experts follow best practices to help you get the most out of your people, processes and tools. We use business intelligence to analyze areas for optimization in your business processes, then work with you to make those improvements. Answer important operations questions with business intelligence that provides real-time updates. Continuously improve your field operations technology and processes to maximize the efficiency of your field service management team.

Aligning for Success

We know how to get the best of our field service management solution—and we know what marks you need to hit to succeed. We benchmark current key performance indicators (KPIs) and document your current processes. Then we’ll identify opportunities for improvement based on our best practices. Once we have a plan in place, we’ll execute it together and review how the process changes helped your organization—and keep the success going.

Implementation & Integration Expertise

Maximize your investments in other systems with easy integrations to our field service management solution. We offer over 500 out-of-the-box APIs so you can integrate with any billing system, data flow or other source of information. Together, we’ll identify and implement proven processes that improve the efficiency of your field operations.

Portfolio

CSG Field Service Management

The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touchpoint.

Resources

CSG Analysis Report: Optimizing Field Force Operations

Industry Report | 1.0 MB

Field service operations are the backbone of all facilities-based CSPs. The effort to streamline this function has been constant since the first ne ...

CSG Field Service Management

Video

The industry’s leading field service management solution, CSG Field Service Management helps your teams work smarter, work faster, work bette ...

CSG Customer Success Story: Telecom Argentina Automates Field Service Management

Customer Story, Video

Telecom Argentina executives talk about how CSG’s Field Service Management solution helped them improve customer experience through automatio ...

Explore

Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform

eBook | 2.2 MB

The mobile device—it’s become the tool no field service professional can do their job without. And chances are they can ...

Field Service Management Solutions Overview

Data Sheet | 870.2 KB

How do you leverage data-driven insights to transform your business processes and remove costs while simultaneously improvin ...

Field Service Management Workforce 360 Datasheet

Data Sheet | 2.8 MB

Everyone wants the field technician to be their personal product expert, sales rep, inventory management specialist, and cus ...

Webinar Recording: Optimize Total Experience by Overcoming these Field Service Management Challenges

Video

In this era of a digitally empowered public, consumer and employee expectations have increased dramatically, and companies n ...

Optimizing the Cable & Broadband Customer Experience Study: Thriving in the New Reality of 2021

Industry Report | 1.8 MB

Survey of Cable & Broadband Execs on the Challenges and Opportunities Today and Beyond

This unique study, developed by ...

Your Automated Knowledge Capture Playbook: How to Scale Your Field Service Organization

Industry Report | 1.7 MB

One of the most pressing challenges within the field service industry is the struggle to hire technical talent, as experienced technicians are cont ...