Field Service Management Optimization

Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help.

Maximize Your Productivity

Nobody likes wasting time. Technicians don’t want to idle in traffic or arrive at an appointment that’s just been cancelled. And customers don’t want to wait for a technician to show up within a two-hour window that somehow stretches to four.

Make every minute count with CSG’s field service optimization services. We minimize operations disruption and help your technology, people and processes work better together—all while increasing customer satisfaction. We’ll work with you to reduce manual interventions by reviewing and aligning technician utilization.


Data-Driven Operations

Technology changes fast, so preparing your operations to move faster is essential to provide better customer experiences. Work smarter, not harder with a data-driven service organization at CSG. We’ll optimize capacity management, automated work order assignment, travel time and distance. Access real-time scheduling and routing data to reduce costs, increase customer satisfaction and empower your workforce.

Optimize, Adapt, Win

CSG’s optimization service experts follow best practices to help you get the most out of your people, processes and tools. We use business intelligence to analyze areas for optimization in your business processes, then work with you to make those improvements. Answer important operations questions with business intelligence that provides real-time updates. Continuously improve your field operations technology and processes to maximize the efficiency of your field service management team.

Aligning for Success

We know how to get the best of our field service management solution—and we know what marks you need to hit to succeed. We benchmark current key performance indicators (KPIs) and document your current processes. Then we’ll identify opportunities for improvement based on our best practices. Once we have a plan in place, we’ll execute it together and review how the process changes helped your organization—and keep the success going.

Implementation & Integration Expertise

Maximize your investments in other systems with easy integrations to our field service management solution. We offer over 500 out-of-the-box APIs so you can integrate with any billing system, data flow or other source of information. Together, we’ll identify and implement proven processes that improve the efficiency of your field operations.


Portfolio

CSG Field Service Management

The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touchpoint.


Resources

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Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

Cable Operator Quickly Launches Remote Support During Health Crisis With CSG Visual Connect

Customer Story | 49.2 KB

During the recent pandemic, a regional cable provider needed a way to support customers with on-premises issues while minimizing social contact. Th ...

The Agility Imperative: How Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...

Field Service Management In The Age of Coronavirus Report

Industry Report | 252.7 KB

With so many stakeholders impacted in the realm of field service, being able to put a clear adapt-and-response strategy in place will be integral t ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

Podcast

Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Cable Operator Provides Remote Support with CSG Visual Connect

Video

A regional cable operator wanted to be able to remotely troubleshoot issues for customers during a health crisis. They turned to CSG Visual Connect ...