Field Service Management Optimization

Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help.

Maximize Your Productivity

Nobody likes wasting time. Technicians don’t want to idle in traffic or arrive at an appointment that’s just been cancelled. And customers don’t want to wait for a technician to show up within a two-hour window that somehow stretches to four.

Make every minute count with CSG’s field service optimization services. We minimize operations disruption and help your technology, people and processes work better together—all while increasing customer satisfaction. We’ll work with you to reduce manual interventions by reviewing and aligning technician utilization.


Data-Driven Operations

Technology changes fast, so preparing your operations to move faster is essential to provide better customer experiences. Work smarter, not harder with a data-driven service organization at CSG. We’ll optimize capacity management, automated work order assignment, travel time and distance. Access real-time scheduling and routing data to reduce costs, increase customer satisfaction and empower your workforce.

Optimize, Adapt, Win

CSG’s optimization service experts follow best practices to help you get the most out of your people, processes and tools. We use business intelligence to analyze areas for optimization in your business processes, then work with you to make those improvements. Answer important operations questions with business intelligence that provides real-time updates. Continuously improve your field operations technology and processes to maximize the efficiency of your field service management team.

Aligning for Success

We know how to get the best of our field service management solution—and we know what marks you need to hit to succeed. We benchmark current key performance indicators (KPIs) and document your current processes. Then we’ll identify opportunities for improvement based on our best practices. Once we have a plan in place, we’ll execute it together and review how the process changes helped your organization—and keep the success going.

Implementation & Integration Expertise

Maximize your investments in other systems with easy integrations to our field service management solution. We offer over 500 out-of-the-box APIs so you can integrate with any billing system, data flow or other source of information. Together, we’ll identify and implement proven processes that improve the efficiency of your field operations.


Portfolio

CSG Field Service Management

The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touchpoint.


Resources

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Your Automated Knowledge Capture Playbook: How to Scale Your Field Service Organization

Industry Report | 1.7 MB

One of the most pressing challenges within the field service industry is the struggle to hire technical talent, as experienced technicians are cont ...

Webinar | Drive Field Operations and Empower Technicians with Real-time Data and Insights

Video | 39.9 KB

By 2027, the world will have more than 41 billion connected devices. When customers experience issues with those devices, field service fleets and ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Mobile Mirroring With CSG Visual Connect

Data Sheet | 3.0 MB

When your contact center agents assist customers with mobile devices and apps, they don’t have to do it “blind.” CSG Visual Connect’s Mobil ...

Desktop Sharing With CSG Visual Connect

Data Sheet | 1.3 MB

Solving your customer’s problem is easier when you can see it through their eyes. With CSG Visual Connect’s Desktop Sharing feature, customers ...

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...