Mediation and Billing

Streamline Your Billing and Mediation to Drive ROI

CSG Mediation and Billing solutions offer a unified, cloud-agnostic approach to high-volume usage data processing, enabling CSPs and enterprises to simplify mediation across mobile, fixed, broadband and more while delivering accurate, audit-ready billing insights—trusted worldwide and proven to handle over 82B CDRs each day.

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What is billing mediation?

Billing mediation is the process of gathering and transforming the usage data from different network components or systems for precise billing and charging. One common example of billing mediation is acquiring right usage data, processing and converting the 5G service usage data towards pricing, i.e., determining how much 5G data a customer used during the billing period.

Billing mediation used to be done manually. It was often time-consuming and error-prone. Today, billing mediation platforms help to automate and streamline the process, which results in increased revenue, reduced Opex and improved customer retention rates.

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Billing and data mediation challenges

Traditionally, multiple challenges existed in the billing mediation process. One notable concern, particularly as more customers adopt different 4G/5G NSA and SA use cases and as 5G becomes more prevalent, is the sheer volume of data used by a vast number of connected devices and new generation use cases. Today’s telecom providers need a data and billing mediation system to handle the data intelligently at scale.

Another concern regarding data mediation is access to information. For the most efficient processing, your company needs real-time access to data. You can then use the data to promote new customer services, increasing loyalty and revenue.

As the world becomes ever more connected, data usage becomes more complex. Your customers may now use data on their phones, laptops, cars, refrigerators and heating systems. As the Internet of Things (IoT) expands, the number of enterprise offerings and partner programs your telecom company operates will grow, too. You need a platform that can manage your connections at scale with ease.

CSG CM’s billing mediation functionality addresses all the above needs with a modern software designed to handle the vast data volumes associated with 4G and 5G networks, providing scalable processing capabilities. It offers real-time access to critical data, enabling telecom providers to quickly adapt to changing customer demands and promote new services effectively.

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Benefits of using billing mediation software

Usage-based and access-based plans are likely to become popular as the 5G and IoT scenarios continue to grow and companies partner with each other to offer a range of services. CSG’s billing mediation platform transforms what seems like disparate data into actionable billing information. Using billing mediation, your company can charge customers based on the amount of data they use to access the internet, the number of SMS messages or network messages they send, or the minutes they use when making phone calls.

With CSG’s billing mediation platform, telecom providers can increase revenue through accurate billing and sophisticated data collection, duplicate handling, correlation, aggregation and error handling mechanisms. The platform enhances customer satisfaction by handling both real-time and offline data as required for converged charging and billing. Furthermore, automation of the billing process reduces operational costs and minimizes billing errors, leading to improved compliance with regulatory standards.

Billing mediation also enables flexibility for your customers. Instead of charging a flat monthly rate, you can charge customers based on what they use. Pay-per-use options make customers feel they are getting additional value from their services.

That flexibility works to your company’s advantage. Usage-based billing allows you to see how people use your company’s services and that information can inform the partnerships you make or maintain moving forward. It also allows you to customize customer offers, encouraging loyalty to your company.

Increase revenue

Billing mediation can help telecom providers increase revenue by enabling them to bill customers accurately and efficiently.

Enhance customer satisfaction

Billing mediation can help telecom providers improve customer satisfaction by giving customers more control over their usage data and bills.

Reduce costs

Billing mediation can help telecom providers reduce costs by automating the billing process.

Improve compliance

Billing mediation can help telecom providers comply with regulatory requirements by providing accurate and timely billing information.

Features of CSG CM’s telecom billing mediation platform

Our billing mediation platform offers:

Real-time processing

The platform processes billing data in real time. Access to accurate and timely billing information enhances customers’ experience and satisfaction.

Integration capabilities

The platform is built to easily integrate with existing billing systems and other telecom infrastructure, streamlining workflows. This reduces implementation time and allows for a seamless transition, enabling telecom companies to enhance their operations without overhauling their entire system.

Charging enablement

Our platform supports various charging enablement solutions, such as Charging Data Function (CDF), Charging Gateway Function (CGF), 5G Charging Function (CHF) and more. These enable providers to implement complex billing scenarios, such as usage-based billing, tiered pricing models and handling complex 5G Charging models. This flexibility allows telecom companies to tailor their billing strategies to meet diverse customer needs and maximize revenue opportunities.

Scalability

The platform can support billions of CDRs or EDRs per day and millions of transactions via a single node and is fundamentally designed to handle large volumes of data, accommodating the increased consumption associated with technologies like 4G and 5G. Telecom providers can scale their operations without worrying about data processing limitations, supporting growth in customer base and services.

Fraud detection and revenue assurance

Our platform offers advanced fraud detection and revenue assurance features, helping identify and mitigate billing discrepancies and unauthorized usage. This capability minimizes revenue leakage and protects the provider’s bottom line by ensuring accurate billing and regulatory compliance.

Customizable billing options

Our platform allows for customizable billing solutions, including pay-per-use and subscription models. This flexibility empowers telecom providers to offer tailored services to their customers, enhancing engagement and loyalty.

Reporting and analytics

CSG provides comprehensive reporting tools that offer insights into usage patterns, billing trends and customer behavior. This data can inform strategic decisions, helping telecom providers optimize their services and marketing efforts.