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CSG SMS & MMS Solutions

Print and Mail

Even with the growing adoption of electronic billing, some customers prefer to receive a mailed, printed bill each month. A 2022 survey by Experian found that 64% of consumers prefer to receive printed bills. Your company needs a way to manage printing and mailing customer statements to ensure bills are accurate and sent on time, while also driving customer understanding and action.

CSG offers industry-leading tools and services for printed statements and other printed communications. Learn more about how we can support your business goals.

Statement printing and mailing services

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Security and compliance

Our printing service follows protocols and processes that protect customer information. We have security methods in place to protect both the physical space and customer data.

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Accuracy check

We have accuracy mechanisms that ensure each person receives the bill or statement meant for them.

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Dynamic printing

Dynamic printing allows us to customize each statement so customers can receive offers and messages that are relevant to them.

We’re one of the top 10 first-class mailers with the United States Postal Service (USPS), offering 99.97% production accuracy.

What to look for in statement printing services

When choosing a service for statement printing and mailing, keep an eye out for the following:

  • Bill design services: Bill design and composition services help you craft bills and statements personalized to each customer. Ideally, you’ll work with a platform that lets you use the same bill across channels.
  • USPS partnerships: You want to work with a company that knows its way around the USPS and is experienced in sending high volumes of mail.
  • Industry experience: The vendor you work with should have enough industry knowledge and experience to benefit your operations.
  • Accuracy: Ideally,he printing service will have established protocols that ensure statement accuracy and minimize the risk of mis-mailings.
  • Operational efficiency: An operationally efficient print and mail vendor can help organizations save costs. They can offer competitive pricing, bulk printing discounts, and efficient mail handling processes, which can result in significant cost savings compared to in-house printing and mailing operations.
  • Scalability and flexibility: The vendor should be equipped to handle large volumes of printing and mailing requirements. They have the capacity to scale up or down based on your needs, which can be particularly useful during peak periods or when there are fluctuations in demand.
  • Business continuity and disaster recovery: Disasters, whether natural or man made, can disrupt normal business operations, including printing and mailing processes. By partnering with a print and mail vendor that has a robust disaster recovery plan, you can ensure that your printing and mailing needs can be met even in the event of a disaster.

Why choose CSG for statement mailing services?

CSG helps you master the art of omnichannel communication, which includes producing physical statements to send to customers. Our platform works whether you want to communicate with people by email, website,ext or traditional mail. We’ll help you:

  • Design statements and communications that drive customer action.
  • Deliver communications on-time, no matter the channel.
  • Determine which communication methods your customers prefer.

A proven customer engagement leader

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

CSG mails more than 80 billion documents a year, reaching more than 50% of U.S. households.

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