Revenue Management & Monetization
From Telco Leader to Digital Leader
Want to offer digital services that win new customers? You need a business support system (BSS) that can keep up. Grow your business with CSG—and without legacy systems holding you back.
Make B2B2X easy
Flexibility and scalability are key to meeting the expanding requirements of the digital age. CSG empowers you to adapt to growing and changing business needs with a platform that supports any deployment model and any use case (B2B, B2C, B2B2X, IoT).
- Seamlessly create multiparty offerings with flexible bundling, pricing and discounting
- Automate configuration, pricing and quote management, with live resource availability and feasibility checking
- Deconstruct orders into their component parts, including partner orders, with catalog-driven workflows for service fulfillment
- Automatically update charging and policy parameters based on networks, service types and payment models
- Let customers pay on their terms with options for prepaid, postpaid, subscriptions, discounts and more
Add more value for quad-play customers
Revolutionize revenue management and monetization strategies by offering next-gen services to consumers and companies alongside your voice, video and data services. And do it all with North America’s leading cable billing platform, CSG Advanced Convergent Platform (ACP).
- Dynamically create, present and order complex pricing and bundles.
- Increase average revenue per user and upsell conversion rates with AI-powered offer recommendations
- Reduce the time to market to roll out product configuration changes.
- Provide better customer experiences by reducing call handling times.
- Increase order accuracy and efficiency with guided agent workflows.
Accelerate time to market by 85%
Deploy in record time with the cloud-native monetization platform that provides no-risk migration and out-of-the-box support for all business models. With continuous SaaS innovation, you benefit from the latest technology, including AI, with no downtime and no hidden costs.
- Bundle digital and traditional services in a single solution through a flexible catalog
- Personalize experiences using history, habits and preferences and put the right content in front of consumers at the right time, building brand loyalty.
- Trial and provide multiple business models including ad-based, time-based, usage-based, and recurring plans.
- Add flexible payment options with eWallet capabilities to process payments in any way, from any device.
- Gain understanding with audience measurement tools and a recommendation engine for intelligent merchandising.
Today’s consumers expect a consistently excellent experience no matter what touch point they use to interact with your company.
Build a seamless omnichannel experience
Today’s consumers expect a consistently excellent experience no matter what touch point they use to interact with your company. Deliver reliable, personalized self-service experiences across channels to wow customers and compete with leading digital natives.
- Break down data silos to connect legacy systems and unlock CX improvements that were previously impossible
- Deliver enhanced personalization and self-service capabilities with digital-first experiences that meet consumer demands
- Gain a strong return on investment with organization-wide strategies that help you manage competing priorities and resource limitations
- Create customer-centric experiences with advanced data collection, analytics and reporting capabilities
- Leverage pre-built integrations to bring new offerings to market before the competition
