Happy couple sitting on a couch looking at phone and laptop together.
CSG Subscription Management Solution

Subscription Management

The possibilities for new digital service offerings are virtually unlimited. Intelligent subscription management makes it possible for existing providers and new entrants to rapidly plan, configure and launch products and services that instantly engage consumers and strengthen brand loyalty.

Grow And Scale Your Subscription Revenue Stream

The right subscription management solution provides everything you need to put your focus where it should be…on your customer. 

The key capabilities of an intelligent subscription management solution include: 

  • Effortless management of your customer, their identity, profile, and preferences and the ability to put this information to work in serving your customer.
  • The ability to offer straightforward recurring subscriptions and more complex multidimensional subscription and usage models on one powerful platform.
  • Using customer profile information, history, and externally sourced data to put the right offer in front of right customers at the right time, ensuring you maximize revenue potential.
  • Creating the most compelling customer offerings by easily bundling your products and services with partner offerings.
  • Allowing your customers to pay through all the most popular payment methods in the market – credit or debit cards, loyalty programs, gift cards, etc.

CSG Ascendon – Intelligent Subscription Management

CSG Ascendon is an intelligent subscription management platform that offers subscription billing, offer management, payments, customer support tools, and reporting analytics dashboards. We’re the engine for the digital evolution of your subscription management services and more. We enable you to create better experiences by leveraging customer behavior data to deliver quick-to-market strategies. 

  • Get to market fast – create, launch and monetize new subscription products and services in hours 
  • Improve how you serve your customers by giving them control over their experiences including subscription iterations, payments, permissions, and notifications.  
  • Stay ahead of the competition with advanced features such as dynamic charging, couponing, loyalty programs, failed payment recovery and much more. 
  • Reduce costs by enabling your customers to care for themselves through intuitive selfcare capabilities.  
  • Reduce churn by proactively offering at-risk subscribers compelling reasons to stay.   
  • Increase lifetime value of your customers by offering them the ability to upgrade, downgrade, or change their subscription offerings whenever they want.  
  • Leverage the power of the cloud with a cloud-native Solution as a Service (SaaS) to ensure your business is generating revenue 24x7x365 in a world-class infrastructure provided by AWS.  
  • Get up and running quickly with a deployment timeframe measured in weeks and a quick and seamless integration into your broader infrastructure. 

Get Started with Subscription Management

A proven customer engagement leader

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022