Over 70% of companies have increased their CX budget based on customers’ increased demand for better, more personalized experiences. Data is the single most valuable commodity for improving the customer experience, yet most organizations struggle either with data that is siloed in different business units or separate systems.
That’s where CSG comes in. We’ll help you use the data you have to break down organizational silos and deliver personalized experiences in real time. Our solutions span the entirety of the customer lifecycle, from acquisition to monetization to engagement to retention. Plus, we wrap it all in a journey orchestration layer, so that customers logically move from one stage to the next.
CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management. The study covers how failure to meet CX demands has a direct impact on bottom line and how end-to-end CX solutions can address customer expectations.
Outstanding customer experiences require well-maintained business and IT systems. Leverage our managed services professionals to take on the operations while you take on the market. On the front-end, reach customers with targeted upsell and cross-sell offers to encourage loyalty.
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Get the most value from every customer relationship. Rate, charge and bill for any service in real time, and give customers the option to pay online or by mail. Present customers with multiple convenient payment options and manage all reporting from a single solution.
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Create continuity across your enterprise to deliver the right message, the right way, at the right time. Connect every interaction into a seamless customer journey, and greet customers with a virtual assistant that uses natural language and back-end data to cater to their needs.
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Outstanding customer experiences require well-maintained business and IT systems. Leverage our managed services professionals to take on the operations while you take on the market. On the front-end, reach customers with targeted upsell and cross-sell offers to encourage loyalty.
Featured Resources: