CSG Retail Banking Solutions

Strengthen Customer Loyalty at Every Stage

Customer loyalty isn’t based on inconsistent “wow” moments; it comes from consistent, convenient experiences. We simplify delivering timely, personalized communications, secure payments and intuitive experiences that improve retention and growth.

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Make Each Moment Effortless: From Application to Billing

Understand customer needs

Track every customer interaction across channels, uncovering needs, intent and friction points. Then, automate the right action to quickly address those customers’ needs.

Act on customer insights

Build loyalty with every interaction

Send relevant, tailored messages at the perfect time and place with the right approach. For example, alert a customer who recently experienced credit card fraud to check their credit score, as it may impact their pending loan application.

Drive customer engagement

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Simplify the payment experience

Contact customers before they know there’s a problem and provide digital self-service tools on less costly channels. Keep customers engaged across channels with compliant reminders and payment plan offers.

Handle payments with ease

CSG helps the world’s largest banks achieve success

95%

customer satisfaction rating through proactive omnichannel communications

$30M

revenue increase through increased collections by notifying late-paying customers across several channels

25%

reduction in number of fraud cases by using proactive notifications

$118B

the amount of CSG processed payments in 2023

CSG tackles retail banking’s toughest challenges

Improve the Customer Experience

Make it easy for customers to manage their journey with your brand by providing the information, reminders and support they need, when they need them.

Protect Data Privacy and Prevent Fraud

Help clients keep their sensitive data and accounts safe with advanced security measures and real-time fraud alerts, to reduce customer response times from minutes to seconds, in the moments that matter most.

Cut Operational Costs and Boost Revenue

Send timely reminders via each customer’s preferred channel with digital self-service tools to speed up onboarding, increase on-time payments, avoid collection-related costs and automate manual processes.

Reduce Collections and Late Payments

Automate manual tasks like sending payment reminders, updating payment method details and re-presenting returned payments. Simplify the payment process for yourself and your customers.

Maintain Regulatory Compliance

Communicate clearly and timely with customers through all channels. Provide agents with tools to identify and prevent fraud, protect sensitive data, and meet compliance standards. Safeguard your revenue and customer trust.

Peace of mind

Secure solutions, smooth implementation and scalable growth.

Learn more about our certifications & compliance measures

Security

We prioritize data privacy and security with industry-leading compliance certifications.

Implementation

Our experienced team ensures a smooth implementation process and partners with you every step of the way.

Scalability

Our solutions are designed to grow with your business and flexible to handle any volume.

A Proven track record

Related resources

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Insights

Cutting Through the Hype, Improving Banking Customer Experience: Insights From the Gartner Hype Cycle About Customer Journey Analytics

eBook

Strengthening Banking Customer Loyalty with Smoother Journeys

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Customer Story

Retail Credit Provider Quickens Time to Payment with Insight-Driven Communications

Ready to increase customer loyalty and retention?

Customer experience is no longer a “nice to have.” It’s essential to avoid silent attrition. Connect with CSG to learn how to acquire, engage and retain your customers.