CSG Retail Banking Solutions
Strengthen Customer Loyalty at Every Stage
Customer loyalty isn’t based on inconsistent “wow” moments; it comes from consistent, convenient experiences. We simplify delivering timely, personalized communications, secure payments and intuitive experiences that improve retention and growth.
CSG helps the world’s largest banks achieve success
customer satisfaction rating through proactive omnichannel communications
revenue increase through increased collections by notifying late-paying customers across several channels
reduction in number of fraud cases by using proactive notifications
the amount of CSG processed payments in 2023
CSG tackles retail banking’s toughest challenges
Improve the Customer Experience
Make it easy for customers to manage their journey with your brand by providing the information, reminders and support they need, when they need them.
Protect Data Privacy and Prevent Fraud
Help clients keep their sensitive data and accounts safe with advanced security measures and real-time fraud alerts, to reduce customer response times from minutes to seconds, in the moments that matter most.
Cut Operational Costs and Boost Revenue
Send timely reminders via each customer’s preferred channel with digital self-service tools to speed up onboarding, increase on-time payments, avoid collection-related costs and automate manual processes.
Reduce Collections and Late Payments
Automate manual tasks like sending payment reminders, updating payment method details and re-presenting returned payments. Simplify the payment process for yourself and your customers.
Maintain Regulatory Compliance
Communicate clearly and timely with customers through all channels. Provide agents with tools to identify and prevent fraud, protect sensitive data, and meet compliance standards. Safeguard your revenue and customer trust.
Peace of mind
Secure solutions, smooth implementation and scalable growth.
We prioritize data privacy and security with industry-leading compliance certifications.
Our experienced team ensures a smooth implementation process and partners with you every step of the way.
Our solutions are designed to grow with your business and flexible to handle any volume.
A Proven track record
Ready to increase customer loyalty and retention?
Customer experience is no longer a “nice to have.” It’s essential to avoid silent attrition. Connect with CSG to learn how to acquire, engage and retain your customers.