Conversational AI Statistics That Will Have You Talking

Conversational AI is becoming an essential piece of businesses’ digital transformation plans. Consumers like it, and within a few years they will come to expect it when they call a customer service line or start a chat for tech support.

How much traction, exactly, is conversational AI gaining as a customer engagement platform? And what benefits are driving its adoption? Below you’ll find key statistics that paint a picture of the conversational AI market, usage, engagement and business value, as well as some forecasts and predictions for the future.