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Leaving a Legacy: Telcos in the Digital Partnership Era

There’s nothing wrong with leaving a legacy—after all, it often means that something great was accomplished. Yet, the term legacy is not future-facing and refers to a feat accomplished in the past. For companies in the telecommunications industry, it’s time to look to the future—something that requires moving beyond legacy systems.

Innovations such as 5G, IoT and cloud are introducing new challenges such as network slicing, hyper-scalability and edge computing. However, these innovations also present many new opportunities with new use cases like AR gaming, autonomous vehicles and smart cities; and great revenue potential from monetizing new B2B2X business models. These new, game-changing innovations will bring together a spectrum of players into a sprawling, evolving digital ecosystem.

In response, CSPs are looking to move beyond connectivity by offering a variety of value-added services to their customers. Unfortunately, outdated and siloed legacy systems will inhibit CSPs from making the most out of this ecosystem of partners.

There are several ways telcos can set themselves up for success in the era of digital partnerships:

  • Embrace business model diversity—When it comes to business models, many companies are finding themselves at a bit of a crossroads. Gartner found that about 70 percent of boards of directors have accelerated their digital business initiatives with more than half anticipating a change in their organizations’ business model. While some will reduce costs now to retain customers, others will invest in innovative digital services to attract new customers, and still others will adopt a hybrid model. Finding the ideal business model now will pay dividends down the road.
  • Building strong, trusted ecosystem partnerships—5G will require telcos to collaborate with old and new parties, including other telcos, cloud providers and integrated software vendors (ISVs). Success in the 5G era requires an active and collaborative ecosystem to fuel innovation and produce valuable outcomes. As the ecosystem thrives, so too do its participants.
  • Create an architecture capable of supporting digital partnerships—For the partner ecosystem to operate smoothly, companies need to ensure that their systems are integrated. When it comes to infrastructure, the days when systems needed to be upgraded every few years are long gone. The systems of today require at least quarterly updates, if not monthly. Cloud, SaaS solutions allow telcos to implement changes as soon as they’re ready, without any manual effort. The ability to interoperate with other companies’ clouds is essential for a successful, long-lasting partnership.

To accomplish this type of widespread and fundamental change, CSPs will need agility and scalability. However, legacy systems are simply incapable of keeping up. To set themselves up for success in the era of 5G, CSPs need to move off of legacy and toward digital transformation.

At CSG, we specialize in simplifying the ever-growing complexity of business in the digital age. We’ve helped industry leaders, such as Charter, Dish, Axiata and Maxis navigate the digital transformation journey. We’ve helped our customers leave legacy behind with a combined, end-to-end solution.

To learn more, download our case study here.

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CSG Insights Team