CSG Encompass

How to Improve Your Contact or Call Center Experience

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Master 5G Security with Zero Trust: 7 Best Practices for CSPs

Read more: Master 5G Security with Zero Trust: 7 Best Practices for CSPs

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Why the Quote-To-Cash Process Is Broken — And How CSPs Can Fix It

Business Problem Broken Process(es) Solution Deals at risk and revenue delayed by slow quote turnaround times. Reliance on inefficient, time-consuming, error-prone manual processes. Lack of standardization, with sales teams using different methods for each customer. Use a telco-specific platform that automates the entire process from product configuration and quoting through to final order completion, enhancing…
Read more: Why the Quote-To-Cash Process Is Broken — And How CSPs Can Fix It

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CSG Named a Niche Player in the 2023 Gartner^® Magic Quadrant^™ for Configure, Price and Quote Applications

Read more: CSG Named a Niche Player in the 2023 Gartner^® Magic Quadrant^™ for Configure, Price and Quote Applications

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6 Best Practices Shaping the Future of Telco CX

Read more: 6 Best Practices Shaping the Future of Telco CX

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Revenue-Generating AI Use Cases: A Primer for CSPs

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.ubermenu-column:nth-of-type(2n+2){clear:both}.ubermenu-responsive-single-column-subs .ubermenu-submenu .ubermenu-item{float:none;clear:both;width:100%;min-width:100%}.ubermenu .ubermenu-submenu-footer{position:relative;bottom:auto;right:auto}.ubermenu.ubermenu-responsive .ubermenu-tabs,.ubermenu.ubermenu-responsive .ubermenu-tabs-group,.ubermenu.ubermenu-responsive .ubermenu-tab,.ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{width:100%;min-width:100%;max-width:100%;left:0}.ubermenu.ubermenu-responsive .ubermenu-tabs,.ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{min-height:0 !important}.ubermenu.ubermenu-responsive .ubermenu-tabs{z-index:15}.ubermenu.ubermenu-responsive .ubermenu-tab-content-panel{z-index:20}.ubermenu-responsive .ubermenu-tab{position:relative}.ubermenu-responsive .ubermenu-tab.ubermenu-active{position:relative;z-index:20}.ubermenu-responsive .ubermenu-tab > .ubermenu-target{border-width:0 0 1px 0}.ubermenu-responsive.ubermenu-sub-indicators 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.ubermenu-tab-content-panel,.ubermenu:not(.ubermenu-is-mobile):not(.ubermenu-submenu-indicator-closes) .ubermenu-submenu .ubermenu-tab[data-ubermenu-trigger="hover_intent"] .ubermenu-tab-content-panel{margin-left:6%;width:94%;min-width:94%}.ubermenu.ubermenu-submenu-indicator-closes .ubermenu-active > .ubermenu-target > .ubermenu-sub-indicator-close{display:block;display:flex;align-items:center;justify-content:center}.ubermenu.ubermenu-submenu-indicator-closes .ubermenu-active > .ubermenu-target > .ubermenu-sub-indicator{display:none}.ubermenu .ubermenu-tabs .ubermenu-tab-content-panel{box-shadow:0 5px 10px rgba(0,0,0,.075)}.ubermenu .ubermenu-submenu-rtl{direction:ltr}.ubermenu.ubermenu-mobile-modal{position:fixed;z-index:9999999;opacity:1;top:0;left:0;width:100%;width:100vw;max-width:100%;max-width:100vw;height:100%;height:calc(100vh - calc(100vh - 100%));height:-webkit-fill-available;max-height:calc(100vh - calc(100vh - 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.ubermenu-mobile-close-button{width:100%;display:flex;align-items:center;justify-content:center}.ubermenu.ubermenu-mobile-modal .ubermenu-mobile-footer .ubermenu-mobile-close-button .ubermenu-icon-essential,.ubermenu.ubermenu-mobile-modal .ubermenu-mobile-footer .ubermenu-mobile-close-button .fas.fa-times{margin-right:.2em}.ubermenu .ubermenu-mobile-header,.ubermenu .ubermenu-mobile-footer{display:block;text-align:center;color:inherit}.ubermenu.ubermenu-responsive-single-column.ubermenu-mobile-accordion.ubermenu-interaction-press .ubermenu-item > .ubermenu-submenu-drop,.ubermenu.ubermenu-responsive-single-column.ubermenu-mobile-accordion.ubermenu-interaction-press .ubermenu-tab > .ubermenu-tab-content-panel{box-sizing:border-box;border-left:none;border-right:none;box-shadow:none}.ubermenu.ubermenu-responsive-single-column.ubermenu-mobile-accordion.ubermenu-interaction-press .ubermenu-item.ubermenu-active > 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.ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19556 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19557 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19558 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19559 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19613 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19614 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19615 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19616 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19618 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19619 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19620 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19596 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19598 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-21138 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-21139 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-19599 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-21420 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.ubermenu .ubermenu-item-26125 > .ubermenu-target.ubermenu-item-layout-image_left > .ubermenu-target-text{padding-left:40px}.acf-block-fields > .acf-field-message{background:#4582c3;border:1px solid #4582c3;padding:16px 20px 5px 20px !important}.acf-block-fields .acf-field-message .acf-label label{color:#fff;font-size:15px;text-transform:uppercase}.acf-block-fields .acf-field-message .acf-input p,.acf-block-fields .acf-field-message .acf-input p a{color:#fff;font-weight:bold}.acf-postbox > .postbox-header,.postbox .postbox-header{background:#4582c3}.acf-postbox > .postbox-header > h2.hndle,.postbox .postbox-header h2{color:#fff !important}.acf-postbox > .postbox-header .toggle-indicator,.acf-postbox .acf-hndle-cog,.postbox .postbox-header .toggle-indicator,.postbox .handle-order-higher,.postbox .handle-order-lower{color:#fff}#editor .postbox > .postbox-header:hover{background:#4582c3}#toplevel_page_theme-general-settings .wp-menu-name,#wp-admin-bar-fx-theme-settings{background:#207de9 !important;color:#fff}#toplevel_page_theme-general-settings .wp-menu-image img{width:20px}#wp-admin-bar-fx-theme-settings .fx-settings-icon{width:20px;background-size:contain !important;display:inline-block;height:24px;background-repeat:no-repeat !important;background-position:0px 5px !important;margin-top:0px;margin-bottom:-5px}.is-focus-mode .block-editor-block-list__block:not(.has-child-selected){opacity:1 !important}.item_link{color:#000;text-decoration:none;display:block}.item_link2 h3{padding:1.2rem !important}.logos{padding:20px 36px;display:flex;align-items:center}.logos img{object-fit:contain}.logos .logo_plus{font-size:40px;display:inline-block;margin:0 24px;color:#000}.logo-left img{max-width:124px;max-height:70px}.logo-right 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