CSG has been recognized by Gartner based on its Completeness of Vision and Ability to Execute
Blog highlights:
- CSG has been recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Configure, Price and Quote Applications.
- CSG is recognized based on its Completeness of Vision and Ability to Execute.
- CSG’s solutions are designed specifically for communication service providers (CSPs) looking to boost their existing networks and revenues while building out their 5G offerings.
- Discover why CSG was recognized by Gartner. Read the Gartner Magic Quadrant report.
Do you rely on a generic CPQ for your telecom enterprise services?
If so, you may experience inefficiencies, financial losses, and customer dissatisfaction. As CSPs expand their services beyond connectivity to provide multi-sided products and solutions to multiple partners, generic CPQ (configure, price, quote) solutions can’t handle the complexity. Manual computing, swivel chair tasks and hard-coded CPQ algorithms are no longer good enough for B2B business processes. Today’s enterprise customers expect the convenience and simplicity of one combined order—even when placing complex multi-site, multi-access, multi-line orders.
CSPs need a CPQ that is specifically designed to meet their complex B2B business requirements.
CSG Quote & Order: The Best CPQ for B2B Telecommunications Providers
Gartner defines CPQ applications as “software that enables sales organizations to automate and optimize the creation of quotes and capture of orders.
A CPQ application is a sales tool that captures the new goods and services a customer wants to buy or the changes a customer wants to make to existing goods and services. While generally focused on assisted sales channels, CPQ capabilities such as product configuration and pricing must be shared with the self-service commerce channel. The new purchases and changes must be priced and a binding contract must be formed with the customer before sending an order to downstream fulfillment systems.”
In its 2023 Magic Quadrant for Configure, Price and Quote Applications report, Gartner named CSG a Niche Player.
CSG Quote & Order is a catalog-driven CPQ and order management solution that enables service providers to configure products with live pricing, creating comprehensive orders that seamlessly flow from quotes to fulfillment. Quote & Order supports TM Forum API standards and allows CSPs’ customers to self-quote from within their self-service channels, while sales teams can quote from within their CRM system.
Why Choose CSG Quote & Order?
CSG’s solutions are designed specifically for CSPs looking to boost their existing networks and revenues while building out their 5G offerings. CSG Quote & Order is a telco-native platform with a seamless flow from quote-to-order powered by a single open catalog.
Embrace collaboration and become a market leader. In the B2B2X era, every digital interaction is potentially part of a multi-sided partnership between you, your partners and your customers. CSG’s cloud-native SaaS platform helps you create, deliver and monetize diverse, complex products and services.
Monetize any service to any customer on any network—at scale and at speed. Launch innovative new services in days—not months.
- Fiber-to-the-premises (FTTX)
- Fixed wireless access (FWA)
- Fixed-mobile convergence
- Over-the-top (OTT) services
- Internet of Things (IoT)
- 5G services
Accelerate time to market and time to revenue.
- Streamline the delivery of services.
- Cut process and deployment times by up to 30%.
- Support reusable integration through open APIs.
Create exceptional customer experiences.
- Provide a single quote for multiple products and services.
- Offer true omni-channel self-service.
After deploying CSG Quote & Order, leading New Zealand telecommunications company One NZ:
- Launches new features, functionality and products in days instead of months.
- Doubled its Net Promoter Score (NPS) (from 30 to 63).
- Has 95% of customer interactions taking place digitally.
Discover the advantages of CSG Quote & Order
Download the report to see why CSG was named a Niche Player in the 2023 Gartner Magic Quadrant for Configure, Price and Quote Applications.
