AI at CSG: Rooted in Reality, Built for Results
Across customer engagement, billing, payment and analytics, CSG is delivering AI that works in the real world. Today, we’ve turned complexity into clarity with innovations that make every customer interaction faster, safer and more personal—powered by our agentic AI and automation tools, built for intelligent customer experiences.
Meet Agentic Orchestration. Built for control and intelligence.
The next evolution of CSG Xponent. A coordinated system of intelligent agents that combine deterministic control with AI-driven adaptability, so your automation stays smart, safe and in sync.
Discover AI-Powered Customer Analytics. Built for speed and clarity.
Turn raw data into real-time intelligence. Ask questions in plain language, get instant answers and forecast outcomes with confidence to reduce time sifting through manual dashboards.
Meet Support that Solves and Sells
A GenAI-powered assistant that helps customers understand their bills, take the right next step and resolve issues instantly, reducing support calls while improving satisfaction and conversion.
Create Communications That Scale With You.
Create, adapt and deliver content across every channel at scale, without second-guessing. AI streamlines production and extracts key information from files and forms to ensure every message—email, SMS, print or push—is accurate, and compliant.
Rethink Collections with AI that Cares
Introducing CSG Payment Reminder, where revenue recovery meets empathy. AI analyzes customer behavior and payment history to send well-timed, personalized reminders and flexible payment options that help customers stay on track to protect relationships while improving results. *Trial available to select customers
Reinvent Field Operations with AI that Thinks Ahead
Plan smarter, respond faster, and deliver better experiences at every doorstep. CSG Field Service Management automates dispatch, accelerates installs, and ensures first-time-right activations that drive immediate ROI.
Understand Your Numbers with AI that Speaks Your Language
Make sense of complex billing data without relying on analysts or manual reports. AI bridges the gap between finance and operations, translating data into clear answers you can act on. Ask questions in plain language, like what’s driving revenue changes or where discrepancies are hiding to get instant, audit-ready insights that help you close faster and decide smarter.
Explore AI in Action
CSG is helping leading enterprises bring clarity to complexity through AI that acts with purpose. From orchestration to analytics, content, support and billing, every innovation is designed to scale with confidence and deliver results that keep customers coming back.
