CSG Bill Explainer

Clear Up Confusion and Take Billing Beyond a Transactional Experience

The bill to payment journey can make—or break—customer experience and loyalty. Today’s bills are not a value-driven interaction and leave customers at the risk of churning. Create a moment of clarity to reduce bill confusion and contact center calls with a personalized microsite explaining the what and the why behind bill changes.

Simplify the billing experience for customers. All they have to do is click.

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Drive digital engagement to deflect contact center calls

Prevent calls from hitting the contact center by guiding customers through their month-over-month changes with contextually relevant, AI-driven next best explanations, all without a login.

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Create transparency and loyal customers

Revolutionize the billing experience by proactively notifying customers of changes in bills, based on thresholds you set. Eliminate frustration with real-time answers based on summarized, individualized and localized insights powered by Microsoft Azure OpenAI.

Young woman paying on mobile phone

Enhance the digital experience for faster payments

Meet customers where they prefer to be, digitally. Reinforce a positive, seamless journey for customers with connected gateways to drive payment, adjust plans, or file disputes.

Boost the billing experience and take your data further

Provide a proactive approach to billing communication with customers. Learn how CSG Bill Explainer, a cloud-based bill presentment offering, helps you leverage customer and billing data to create a positive billing journey.

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Boost the billing experience and take your data further

Why CSG Bill Explainer

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Reduce business risk and scale quickly

Launch easily with out-of-box connectors for various billing, payment, and CRM systems. Eliminate the risk of ripping and replacing by leveraging your existing billing and electronic bill payment technology.

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Strengthen customer loyalty and bill comprehension

Communicate more than just basic facts to your customers with contextual insights on the why behind changes. Empower customers to self-serve by asking billing-related questions with individualized explanations.

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Improve billing operational efficiency

Fully automated billing data ingestion and detection of bill changes simplifies complex billing data and generative AI supported translations cuts down lead time for expansion across other lines of business.

Real results, in as little as 30 days

28%

of Customers Who Access Bill Explainer Click Through to Pay a Bill

18%

Reduction in Total Call Center Activity

60

Seconds of Self Service vs 7+ min with an Agent

$2.5M

Estimated Annual Savings for One Customer

How much can CSG Bill Explainer save your business?

Use this calculator to estimate how CSG Bill Explainer can help you save time and money by reducing billing inquiries to the call center.

Calculate your ROI

2024 BIG Innovation Award

2024 Big Innovation Award Badge

CSG Bill Explainer is recognized for its AI-driven solution that enables proactive communications to call out the what and the why behind bill changes and create personalized experiences that reduce confusion for customers, increase long-term loyalty and mitigate call center costs.

Learn more about Big Innovation Awards

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