Job Applicant Privacy Notice

This notice explains how CSG collects, uses, and processes the personal information of job applicants.

Last Updated: JULY 2021

CSG Systems International Inc. and its affiliates (EU/EEA/UK applicants, please see list of EU and UK employers in Annex A) (collectively, “CSG” or “We”) care about the privacy of our job applicants (“You” or “Your”) during the recruitment and application process. CSG is committed to processing Your individually identifiable information (“personal information”) in accordance with fair information practices and applicable data protection and privacy laws.



This notice (“Notice”) explains how CSG collects, uses, and processes the personal information of job applicants. For EU/EEA/UK applicants, a list of CSG entities in the EU and/or the UK who may be the prospective employer for the position for which You are applying is at Annex A. CSG may amend this Notice from time to time, should it become necessary to do so. This Notice may also be supplemented by other statements, as needed, to comply with local requirements in the country where You live.



Types of Personal Information We Collect About Job Applicants

In the normal course of the recruitment and application process, We may collect the following types of personal information:

There may also be situations where We collect information that reveals information about Your health, which is considered by EU and/or UK data protection law as “sensitive personal data”. For example, You may need to provide us with information about Your physical or mental condition so that We can provide work-related accommodations or to assess Your fitness for a particular position.

For EU/EEA/UK Applicants Only

CSG will rely on the following legal grounds for the collection and processing of sensitive personal data:

The provision of personal information as described in this Notice is partly a statutory requirement and partly a requirement necessary in order to carry out the potential employment relationship with You. In general, You are required to provide the personal information, except in limited instances when We indicate that the provision of certain information is voluntary. Not providing personal information may prevent CSG from carrying out the potential employment relationship with You.

If You are accepted for a job at CSG, the information collected during the recruitment process will form part of Your ongoing employment record. You will be asked to provide additional information at the time in accordance with our applicable Data Privacy Notice.


Sources of Personal information

Usually You will have provided the information We hold about You but there may be situations where We collect personal information from other sources, such as references supplied by former employers and background check reports. We will seek this information only after the job offer has been made and We will inform You that We are seeking this information from other sources.


Purposes for Processing Personal Data and Legal Basis

CSG may collect and use Your personal data for the following purposes:


For EU/EEA/UK Applicants Only

Under EU and/or UK data protection laws, there are various grounds on which We can rely when processing Your personal data.  In some contexts more than one ground applies.  CSG relies on the following legal grounds for the collection and processing of personal data:

If We process sensitive personal data about you, as well as ensuring that one of the grounds for processing mentioned above applies, We will make sure that one of the grounds for processing sensitive personal data applies, including (for example) that the processing is for equality and diversity purposes to the extent permitted by law.

If CSG is relying on Your consent to process Your personal data, You have the right to withdraw Your consent at any time by contacting us as described in the “How to Contact Us” section below. This will not however affect the lawfulness of the processing before Your consent has been withdrawn.


Recipients of Personal Information

CSG takes care to allow access to personal information only to those who require such access to perform their tasks and duties, and to third parties who have a legitimate purpose for accessing it. Whenever CSG permits a third party to access personal information, We will implement appropriate measures to ensure the information is used in a manner consistent with this Notice and that the confidentiality and integrity of the information is maintained.


Data Retention Periods

Personal information will be stored only as long as is necessary to carry out the purposes described in this Notice or as otherwise required by contractual agreements with third parties, law or other CSG policies. When CSG no longer needs to use Your personal information, We will remove it from our systems and records and/or take steps to properly render it unintelligible so that You can no longer be identified from it.

If You are not successful, You can choose for us to keep Your information on file for any future job openings. In such cases, We will retain Your application information for one year. You can opt out of this at any time.


Transfers of Your Personal information

CSG is a global group of companies headquartered in the United States. As CSG operates at a global level, We may need to transfer personal information to other countries outside of Your home country, in particular to our parent company for management purposes. Transfers may also need to be made to other countries where We operate in order to communicate with Your potential manager or other staff members regarding Your potential employment relationship with CSG.

When We export Your personal information to a different country, We will take necessary steps to ensure that such data exports comply with applicable laws and legislation. For example, for transfers of personal information from the European Economic Area (“EEA”) or the United Kingdom (“UK”) to other affiliates within the CSG group of companies located outside of the EEA or the UK, We have an intra-group agreement which includes appropriate safeguards.

Where applicable, when We transfer Your personal information to third parties outside of the EEA or the UK, We ensure that such transfers to countries not providing an adequate level of data protection are based on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission together with binding and enforceable commitments of the recipient.

You can request a copy of the appropriate safeguards by contacting us as set out in the Questions and Comments section below.

In addition, CSG Systems International, Inc, CSG Systems, Inc., and Intec Billing, Inc., (collectively, “CSG US”) each continue to comply with its respective obligations and commitments under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (collectively, “Privacy Shield”) as set forth by the U.S. Department of Commerce. The entities listed in our Privacy Shield record can be found here.  CSG US no longer relies on the Privacy Shield as a lawful mechanism to transfer Your personal information.

This Privacy Notice includes details of third parties CSG US shares Your personal information with under Recipients of Personal Information. You can find out more about Your rights under the Your Data Protection Rights section below.

For further information which is not contained in this Privacy Notice, please contact us using the details under Questions and Answers below.


Your Data Protection Rights (EU/EEA/UK Applicants Only)

You have data protection rights provided under applicable laws (“Data Subject Rights”), which You may exercise by making a request to CSG.

You may learn more about these rights or exercise these rights by going to the CSG Data Rights Request Portal or by contacting us as set out in the Questions and Comments section below. Please note that these rights might be limited under the national data protection law in Your home country.


Updates to This Notice

This Notice may be updated periodically to reflect any necessary changes in our privacy practices. Where such changes will materially affect Your privacy rights, We will inform You through the job application portal and indicate at the top of the Notice when it was most recently updated. We encourage You to check back on this Notice periodically so that You are aware of the most recent version of it.


Questions and Comments

You can address any questions or comments relating to this Notice and our privacy practices to [email protected] You have a right to lodge any complaints with the appropriate data protection supervisory authority although We ask that You raise Your objections directly with CSG in the first instance.



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