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Delivering Competitive Advantages
CSG is dedicated to delivering the competitive advantages customers need. Discover what’s happening inside CSG and the industries we serve, explore perspectives and connect with industry experts.

Perspectives

The Evolution of Customer Experience: From Personalization to Journey Orchestration

CSG, 2019-05-28

Many companies have taken the first step towards achieving this goal by adding channels and personalizing messaging, but customer expectations have moved beyond you knowing their name and delivering messages on their preferred device. To win the CX battle, companies are enhancing the personalized customer experience by proactively orchestrating customer relationships.

Artificial Intelligence Enhances Customer Interactions

CSG, 2019-02-28

Leaders from AT&T, Telefónica, Elisa and KDDI Research discussed the applications of automation and artificial intelligence in the session “AI and the Operator Automation Opportunity for CX” on Day 3 of MWC Barcelona.

5G Presents Opportunities and Challenges for Mobile Industry

CSG, 2019-02-27

The entire telecom industry is buzzing around the potential of 5G and how its improved connectivity will improve lives and business operations. But while there’s excitement, there’s also pragmatism as operators assess what changes will need to take place to make 5G a reality. Executives from Liberty Global, Telstra and Etisalat participated in “The Next […]

Industry Experts

Liz Bauer

Senior Vice President, Chief Communications and Investor Relations Officer

Jim Benz

Vice President, Business Development, Ascendon

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@DOES_USA Definitely not too early to be excited! Can't wait 🙌
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CSG announced the availability of its #5G Dynamic Charging Function. This capability will help CSPs deliver the val… https://t.co/fLhMSp0FUW
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CSG Senior Software Engineer Kate Skokin sat down with @BuiltInChicago to discuss her journey to a career in tech.… https://t.co/nxOwsaDRWJ
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