Our Event Notifications Interface sends you and your vendors updates when billing system information has been added, updated, or deleted. We send push notifications based on configurable business needs, resulting in real-time data being sent to customers without delay.
Our SmartLink BOS Interface lets you and your vendors retrieve, add, update, and delete information stored in CSG’s billing system. This enables a wide range of use cases that touch every aspect of the customer experience, from the service representative taking the customer order to the technician completing a work order.
Our Order Services Interface is an offer-aware API that facilitates order entry in the ACP billing system. Tailor the order flow to provide simplified user experience, especially for new connect activities.
Are there flaws in your customer care processes that cause friction and cost revenue? Fix them with intelligently designed business rules. The CSG ...
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...
You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...
Learn how CSPs can cut through the clutter with a more strategic approach to offer management.