CSG Encompass
Maximize the Returns From Your B2B BSS
Business transformations shouldn’t be all risk and no reward. Set up your BSS for success with a full-stack solution for charging, billing, customer management and more.
Get to market fast with the leading B2B BSS
Launch products as fast as you think of them
Quickly build and publish with pre-configured offers, monetization models and more. When you get to market this fast, the competition won’t even know they’re behind.
Leave a legacy (without legacy systems)
Our sustained R&D investment, commitment to industry standards and fully managed platforms mean you’ll always benefit from the latest market innovations.
Reduce risk with a proven partner
Deploy CSG Encompass as a cloud-native SaaS platform. We’ll work with you every step of the way so your migration and implementation succeed.
Sophisticated rating and billing made easy
Is your BSS built for B2B and B2B2X, or was it reconstructed from legacy consumer billing platforms? Grow your enterprise line of business without homegrown technology holding you back.
- Rate events in real time or in batch, agnostic of network or service.
- Easily model multi-level corporate account structures.
- Automatically generate hundreds of thousands of invoices—each customizable to stakeholders’ currency, language and more.
- Collect outstanding payments with configurable treatment workflows and payment plans.
- Accept any payment method and export aggregated payment data to your general ledger.
Turn your contact center agents into superheroes
Give your agents and customers exactly what they need with Customer Connect—the agent desktop built specifically for telco.
- Increase revenue with personalized, relevant deals for customers and less leakage via better collections.
- Reduce time-to-market, cost of failure and operational expenditures (OpEx).
- Generate more revenue fast with catalog-driven functionality and no-code product introductions.
- Increase customer and employee satisfaction with productive calls, leading to lower call-handling time and reduced contact center staff attrition.
- Reduce deployment costs, timescales and risk by accessing pre-built customer journeys, pre-integration and out-of-the-box configuration.
We'll let our results speak for themselves
650K
enterprise customers supported at a Tier 1 APAC operator.
27K
customer hierarchies at a Tier 1 North American operator.
256K
hierarchy nodes at a Tier 1 North American operator.
Manage offers as sophisticated as your customers
Monetize new multi-sided business models with fast product or service creation and robust charging for any business or enterprise use case.
- Deploy real-time charging, rating and policy controls for any network equipment you have.
- Create, launch and monetize services across fixed, 3G, 4G and 5G networks.
- Support any charging scenario you can think of—whether usage based, recurring, one-off or something new.
- Upsell and cross-sell products with personalized recommendations based on a customer’s account behavior.
Don’t trust your BSS transformation
to just any vendor
Learn more about CSG’s transformation process and how we’ve helped global telcos lead their markets.