Every industry, from entertainment to education is undergoing digital transformation, reinventing the way they create and deliver services in the 5G era. They’re taking advantage of the exceptional throughput and ultra-low latency of 5G, knocking down the barriers to delivering and monetizing amazing digital experiences.
Embracing innovation in digital commerce will separate the leaders from the laggards. But digital commerce isn’t just B2C—it’s B2B2X and beyond. Every digital transaction is part of a multi-sided business model, with telcos and partners collaborating to create and deliver more together than they ever could alone.
CSG is the leader in digital commerce solutions for the communications market. We’re ready to help you manage the concept to cash lifecycle, collaborate with partners and delight customers by quickly building and launch offers that keep customers coming back for more.
Get the return you’ve been waiting for from your 5G and digital investments with CSG Encompass. We make it easy to manage the intricate, connected partnerships that are driving 5G commercial opportunities. Taken in part or taken as a whole; our modular, integrated solution lets you collaborate and co-create digital services as unique as your customers are. Because when your customers are happy, your partners will be too.
Innovate with partners, from onboarding and offer creation to settlements, from a single solution. Then, deliver those offers to business and retail customers with comprehensive order management, fulfillment, policy management and charging.
Unleash your commercial creativity with our unified catalog. Mix, match and monetize offerings that are personalized down to individual customer needs.
Your software shouldn’t limit your potential. CSG Encompass is open and decoupled, managing a limitless number of partners and services, leveraging cloud and microservices to securely scale alongside your business.
Compelling offerings start with the right business partners—are you setting yourself up for success? Prospective partners will select the telco partners that make it easiest and most profitable to do business with. Be the gold standard CSP with CSG Encompass and build strong relationships and offerings that take your business to the next level.
ONBOARD
Encompass makes it easy to effectively manage large numbers of diverse partners. Make your partner experience stand out with zero-touch self-registration. Give them full visibility of their services and how they perform with intuitive dashboards and reports. Partners can securely access their product catalog, settlement invoices and other key documents like contracts using a secure and intuitive self-service portal.
INNOVATE
Encompass features a TM Forum SID compliant resource and service catalog, so you can seamlessly create multi-party offerings with flexible bundling, pricing and discounting. Create any combination of multi-party services, and negotiate flexible one-off, recurring and usage-based charges on a per-service basis.
Customers have high expectations about digital services—and they’re forming high expectations of 5G, too. As digital commerce becomes more and more and more complex, your goal is to make it easy.
QUOTE
Seamlessly automate configuration, pricing and quote management. Configure products with live resource availability, feasibility checking and pricing.
ORDER
Encompass gives you unparalleled control and visibility over fulfillment, down to the individual device or service. Deconstruct orders into their component parts, including partner orders, with catalog-driven workflows for service fulfillment and real-time visibility into active inventory.
CONSUME
Don’t let service quality or data caps get in the way of amazing consumer experiences. Automatically update charging and policy parameters based on networks, service types and payment models and send promotions and reminders so consumers can stay connected.
PAY
Let customers pay on their terms with options for prepaid, postpaid, subscriptions, discounts and more. Business customers are covered, too—Encompass supports enterprise hierarchy reporting, invoicing and GL updates, so when you’re billing for millions of varied services, you can ensure you’re recognizing revenue.
SETTLE
Support the complex and evolving settlement algorithms that are being driven by B2B2X including recurring charges, event-based charges, one-time fees and tiered settlements. Simplify and manage complex multi-party revenue sharing as well as dispute and reconciliation management in one place.
INSIGHT
Know your customers? Show your customers. Send real-time promotions based on each customer’s individual journey – all powered by our AI driven journey management. Knock down data silos and improve business outcomes like loyalty with a unified customer engagement platform.
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