CSG Singleview

Quickly monetize and manage communications services from a single platform, accelerating time to revenue, with CSG Singleview.

Real-Time Charging, Billing and Customer Care Solution for Convergent Markets

In today’s digital world, operators need to do everything from creating personalized offers in real time to consumer markets of one, to managing enterprise customers with hundreds to thousands of relationships. This will require increasing process agility, go-to-market pricing and bundling flexibility, and precision insights across all operations, from customer care to network management, from charging to revenue management, from content to partner management and beyond.

Singleview is a single solution for real-time rating, charging and billing, reducing costs and increasing consistency across your organization. Launch new services and scale quickly with a future-proofed architecture that grows with your business. Offer any pricing model and accept any type of payment, and maintain a unified view of the customer with pre-integrated customer management. Over 70 leading wireline, wireless, IP carriers, and mobile virtual network operators (MVNOs) rely on CSG Singleview to deliver real-time charging and postpaid billing.


Built for Any Business Model

Singleview is the only real-time charging, billing and customer care solution designed from the ground up for converged markets and B2C, B2B and B2B2X business models. Singleview removes the expense and risk often seen with typical billing/CRM integration programs. Adapt the solution to address any market or segment, without the need for costly upgrades or system replacements.

Charging and Billing

Manage transactions in real-time or batch, delivering the most up-to-date information on pricing and services.

Customer Management

Get a real-time, 360-degree view of customer and service information, supporting functions from prospecting and orders to post-billing support and issue resolution.

Scalability

Process transactions faster with a system that scales as you grow. Maintain performance levels with near-linear scalability as data volumes increase.


Components

Convergent Charging and Billing

Support any product, service, and customer type with convergence across any industry.

Commerce Engine

The world is growing increasingly real-time. With Singleview Commerce Engine, you can support real-time transactions, account and balance management.

Customer Management

Give your contact centers the direct access and immediate insight they need to provide superior customer service.

Configuration Studio

Configuration Studio is an Eclipse-based Integrated Development Environment (IDE) used to match Singleview with your business rules and data definitions. Create and maintain specific business rules via an easy-to-use extensible configuration platform.

Business and Administration Studio

Specially designed for your marketing team, Business & Administration Studio lets your team quickly update pricing and create new bundles in your product catalog.


Resources

Explore

  • By Type

3 Paths to Digital Transformation

White Paper | 1.3 MB

Any digital transformation journey is daunting in the best of times—but these are some of the most challenging times. A once-in-a-century pandemi ...

Partnering for Success: CSG and Microsoft

Customer Story | 1.5 MB

When two experts in their respective fields come together, everybody wins. Case in point: CSG and Microsoft. The combination of CSG’s innovative ...

5 Digital Monetization Use Cases

eBook | 6.2 MB

Digital services represent a $142 billion opportunity for CSPs—think internet TV, 5G and more. But in a competitive marketplace, you have to be t ...

Custom Rules Engine

Data Sheet | 1.2 MB

Are there flaws in your customer care processes that cause friction and cost revenue? Fix them with intelligently designed business rules. The CSG ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

Podcast

Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Singleview Customer Success Story: Unitel Mongolia

Customer Story, Video

A young, dynamic company, Unitel Mongolia is hungry for success. Tulga Otgonbayar, Chief Information Officer, discusses how CSG is helping them gro ...