CSG Singleview

Quickly monetize and manage communications services from a single platform, accelerating time to revenue, with CSG Singleview.

Real-Time Charging, Billing and Customer Care Solution for Convergent Markets

In today’s digital world, operators need to do everything from creating personalized offers in real time to consumer markets of one, to managing enterprise customers with hundreds to thousands of relationships. This will require increasing process agility, go-to-market pricing and bundling flexibility, and precision insights across all operations, from customer care to network management, from charging to revenue management, from content to partner management and beyond. 

Singleview is a single solution for real-time rating, charging and billing, reducing costs and increasing consistency across your organization. Launch new services and scale quickly with a future-proofed architecture that grows with your business. Offer any pricing model and accept any type of payment, and maintain a unified view of the customer with pre-integrated customer management. Singleview can run on any cloud, including AWS and Microsoft Azure, with the scalability and security you need to support millions of subscribers and billions of transactions. Over 70 leading wireline, wireless, IP carriers, and mobile virtual network operators (MVNOs) rely on CSG Singleview to deliver real-time charging and postpaid billing. 

 

Singleview on Azure


Built for Any Business Model

Singleview is the only real-time charging, billing and customer care solution designed from the ground up for converged markets and B2C, B2B and B2B2X business models. Singleview removes the expense and risk often seen with typical billing/CRM integration programs. Adapt the solution to address any market or segment, without the need for costly upgrades or system replacements.

Charging and Billing

Manage transactions in real-time or batch, delivering the most up-to-date information on pricing and services.

Customer Management

Get a real-time, 360-degree view of customer and service information, supporting functions from prospecting and orders to post-billing support and issue resolution.

Scalability

Process transactions faster with on-premise or cloud deployments, including AWS and Microsoft Azure,  that scales as you grow. Maintain performance levels with near-linear scalability as data volumes increase. 


Components

Convergent Charging and Billing

Support any product, service, and customer type with convergence across any industry.

Commerce Engine

The world is growing increasingly real-time. With Singleview Commerce Engine, you can support real-time transactions, account and balance management.

Customer Management

Give your contact centers the direct access and immediate insight they need to provide superior customer service.

Configuration Studio

Configuration Studio is an Eclipse-based Integrated Development Environment (IDE) used to match Singleview with your business rules and data definitions. Create and maintain specific business rules via an easy-to-use extensible configuration platform.

Business and Administration Studio

Specially designed for your marketing team, Business & Administration Studio lets your team quickly update pricing and create new bundles in your product catalog.


Resources

Explore

  • By Type

MTN South Africa Transforms Billing Operations with CSG

Customer Story | 883.0 KB

MTN and CSG have been working together for almost two decades, evolving MTN’s billing processes, technology, and business models to benefit the o ...

10 5G Use Cases to Monetise in Asia-Pacific

White Paper | 6.5 MB

Today, CSPs in Asia-Pacific are trialing different 5G use cases, and the future looks full of even more opportunity. In this ...

10 5G Use Cases to Monetize

eBook | 7.6 MB

The fifth generation of cellular technology is upon us, and it ushers in a new era of unprecedented possibilities. With speeds up to 100 times fast ...

2021 Telecom Review Panel Recording

Video

Hear from CSG’s SVP & Head of EMEA, James Kirby about his insights on the growing potential of 5G and how it will ...

Tier 1 Operator Streamlines Enterprise Monetization with CSG

Customer Story | 1.3 MB

A Tier 1 North American communications service provider (CSP) wanted a single, consolidated platform to manage their enterpr ...

APAC CSP Boosts Efficiency of Enterprise Operations with CSG

Customer Story | 1.5 MB

A leading communications service provider (CSP) headquartered in the Asia-Pacific region realized the importance of overhaul ...