CSG Singleview Customer Management

Give your contact centers the direct access and immediate insight they need to provide superior customer service with Singleview Customer Management.

Complete, Accurate, Timely Information

To deliver excellent support, you need to ensure that the customer experience is streamlined so that the same information is available on all channels. Critically, the information needs to be complete, accurate and timely. This means that it can’t get “lost in translation” from other systems (principally billing), and has to be available in real time, as soon as the customer has engaged with you, whether they’re making a call, downloading an app, or contacting you directly.

Singleview Customer Management is a contact center application delivering a real-time, 360-degree view of customer and service information. Put all the relevant customer information in your representatives’ hands, helping them provide the best service possible and maximize sales opportunities. With centralized customer data, you’ll avoid the technical and business risks (and expense) associated with separate CRM and billing databases. Singleview Customer Management supports order-to-cash processes across all customer activity from prospect management and sales support to post-billing support, issue resolution, and treatment and collections management.


Singleview Customer Management Features

Singleview is architected to protect your business configuration when upgrading. You can take advantage of an upgrade with no change to your day-to-day operations. Your business is dynamic and Singleview can adopt new configurations over time to meet changing needs and strategies.

User Friendly and Efficient

Singleview Customer Management was designed by usability experts and tested by real agents, meaning reduced training time, lower call times, and happier users.

Lower Total Cost of Ownership

Agent desktops require zero software installation or upgrades, resulting in significantly reduced rollout, administration, and support costs.

Business Process Flexibility

Predefined business processes and cross-channel contact center categorization are included as standard to help speed implementation and ensure a quick return on investment.


Resources

Explore

  • By Type

5 Core Competencies You Need for Digital Transformation

eBook | 11.4 MB

Digital transformation starts with a focus on the customer and customer needs. Based on what customers’ needs are, compani ...

3 Paths to Digital Transformation

White Paper | 1.3 MB

Any digital transformation journey is daunting in the best of times—but these are some of the most challenging times. A once-in-a-century pandemi ...

5 Digital Monetization Use Cases

eBook | 6.2 MB

Digital services represent a $142 billion opportunity for CSPs—think internet TV, 5G and more. But in a competitive marketplace, you have to be t ...

Custom Rules Engine

Data Sheet | 1.2 MB

Are there flaws in your customer care processes that cause friction and cost revenue? Fix them with intelligently designed business rules. The CSG ...

Frost & Sullivan 2020 Global 5G Monetization New Product Innovation Award

Industry Report | 1.5 MB

According to Frost & Sullivan, 5G represents a monumental shift in communication network architectures, accelerating revenue generation through ...

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...