Conversational AI
A Human(like) Touch to Customer Experience
Cut costs and wow customers with conversational artificial intelligence (AI) that understands their speech, context and intent—most importantly, helps them get things done.
Conversational AI Software That Gets Results
Streamline service using contextual awareness
Make customers feel understood with conversational AI assistants that anticipate their needs based on their profiles, sentiment and cross-channel interactions.
Resolve many requests in one interaction
Most customer-facing AI can only track one request at a time. CSG Conversational AI’s multi-intent understanding prevents customers from having to repeat themselves or call back.
Automate great experiences everywhere
Leverage virtual assistants in multiple channels and lines of business. Multiply the value with each deployment while delivering consistent messaging and knowledge.
25 Conversational AI Software Use Cases
Learn where conversational AI can make processes easier and less costly—from helping customers update their account information to training contact center agents.
Why CSG Conversational AI Systems?
Launch the ideal pilot project
The toughest decision isn’t whether to start leveraging AI, but where. We’ll help identify an initial implementation that combines huge value with easy deployment.
Demonstrate ROI with CAI
We’ll show you real-world applications for cutting contact center costs, training employees faster, automating loyalty-winning experiences and more.
Scale easily as you go
Launch your first application in few as 90 days. CSG Conversational AI software learns through interactions, so you’ll have a running start for deploying it throughout the enterprise.
Our Approach to AI is Rooted in Reality
At CSG, we don’t build AI for buzz or half-baked pilots. We build it to solve real problems.
Want to Leverage AI?
Unsure Where to Start?
Time for a brainstorming session.
Tap our experience and expertise.