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CSG Digital Partner Management
Build thriving ecosystems with partner management for telecom
Launch partner-led services faster, reduce settlement overhead, and build stronger relationships across onboarding, agreements, billing, reconciliation, and self-service. With AI applied where it matters, teams can get answers faster, resolve issues sooner, and reduce manual reconciliation effort across partner operations.
One platform, infinite partners
Partner ecosystems create new revenue opportunities, but they also create operational drag. Whether you are managing MVNOs, roaming partners, IoT ecosystems, content providers, or wholesale relationships, CSG Digital Partner Management helps you run the full partner lifecycle with more control and less effort.
From first onboarding to final settlement, replace manual handoffs, disconnected systems, and spreadsheet-driven processes with a more scalable operating model that helps you move faster, protect margins, and keep partners aligned. Add AI that supports faster insight and operational execution—not more complexity.
Protect margins across the partner lifecycle
Get from agreement to execution faster with a more structured, scalable approach to partner onboarding and lifecycle management.
Bring MVNOs, roaming partners, content providers, IoT partners, resellers, and hyperscalers online faster
Reduce delays caused by manual handoffs and disconnected onboarding steps
Keep partner data and operating information current without duplicate work across systems
Improve time to revenue by removing friction at the start of the relationship
Troubleshoot configuration and operational issues faster with AI-assisted resolution to reduce onboarding and ramp-time friction for new users
Agree on commercial terms that work and scale
Maximize revenue from your partner ecosystem with sophisticated monetization and settlement capabilities.
Manage sophisticated commercial models including revenue share, volume-based pricing, discounts, recurring charges, and multi-currency arrangements
Introduce trial and promotional pricing to attract new partners and offers
Support flexible settlement approaches across different partner types and business models
Create a stronger commercial foundation for partner growth while protecting margin
Spot anomalies, margin leakage, and performance trends faster with AI-powered dashboarding and natural-language analytics
Automate the financial backbone of your partner ecosystem
Reduce leakage, disputes, and settlement effort.
Automate invoice generation, payment tracking, and reconciliation workflows to improve speed and accuracy.
Improve financial accuracy, auditability, and visibility across partner transactions.
Speed dispute resolution with workflow-driven case handling and clearer records.
Integrate with existing billing, tax, and ERP environments to reduce operational friction.
Apply AI to invoice loading and reconciliation to reduce manual Excel work, catch mismatches earlier, and shorten dispute and settlement cycles
Make roaming and partner monetization easier to manage
Support growing traffic volumes, new services, and more complex partner arrangements without increasing cost or losing control.
Support roaming and interconnect partner models with stronger operational visibility and settlement control.
Reduce invoice errors and disputes through stronger reconciliation and settlement controls.
Improve cost management and decision-making with clearer views into transactions, traffic, and expenses.
Scale with SaaS and cloud deployment options that reduce infrastructure burden and support modernization.
Use AI-assisted insights and support workflows to help teams resolve issues faster and scale partner operations without scaling support overhead.
Capabilities
Built to make partner operations easier to scale
Zero-touch onboarding
Stop being the bottleneck. Our self-service portals and automated catalog integration let partners register themselves, upload their catalogs, and get to market fast.
Advanced agreement management
Move beyond flat rates. Support sophisticated commercial models including tiered subscriptions, volume-based discounts, matrix rates, and minimum guarantees.
Multi-party billing, settlement & invoicing
Seamlessly handle settlements for unlimited partners across any model direct billing, cascade billing, or refunds. Ensure everyone gets paid accurately and on time, every time.
Monitoring and analytics
Spot discrepancies, performance issues, and revenue leakage risks earlier with AI-enabled self-serve analysis; plus, get better visibility into partner performance and ecosystem trends.
Global roaming & compliance
Scale globally without the compliance headache. Reduce clearinghouse costs and ensure you capture every cent of roaming revenue–whether it's legacy voice or 5G IoT data–with convergent BCE and TAP standards.
Reconciliation & assurance
Manage and accelerate dispute resolution by 80% to expedite partner payments and reduce unnecessary overpayments.
Industries
Purpose-built for you
Specific challenges require specific tools. We’ve built ours for telecom partner models, wholesale operations, and digital ecosystems.
Built for telecom-scale partner ecosystems
<1%
revenue leakage
realized by an APAC operator with automated dispute management
35%
TCO savings
over five years for an EMEA operator using wholesale managed services
$8M
in annual savings
for a wholesale operator achieved through detecting and blocking fraudulent traffic
2.1B
CDRs processed monthly
by a leading EMEA operator
Trusted by providers managing complex partner ecosystems
We have reduced third-party vendors by 80% and maintained a consistently lean team despite growing by five times in less than 2 years. With CSG… we can onboard customers in 6–8 weeks instead of 9 months.
Tom GardnerDirector of Enterprise, Wholesale & IoT Products - Three Group Solutions
Tom Gardner Director of Enterprise, Wholesale & IoT Products - Three Group SolutionsReady to build a thriving partner ecosystem?
Learn how CSG can help you onboard partners faster, automate settlement operations, improve partner transparency, and apply AI where it reduces manual effort and speeds decisions.
Digital Partner Management FAQs
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