A male CSG employee sits in the Bangalore office as colleagues gather for discussion in the background.
CSG Encompass

Maximize the Returns
From Your B2B BSS

Business transformations shouldn’t be all risk and no reward. Set up your BSS for success with a full-stack solution for charging, billing, customer management and more.

Get to market fast with the leading B2B BSS


Launch products as fast as you think of them

Quickly build and publish with pre-configured offers, monetization models and more. When you get to market this fast, the competition won’t even know they’re behind.


Leave a legacy (without legacy systems)

Our sustained R&D investment, commitment to industry standards and fully managed platforms mean you’ll always benefit from the latest market innovations.


Reduce risk with a proven partner

Deploy CSG Encompass as a cloud-native SaaS platform. We’ll work with you every step of the way so your migration and implementation succeed.

Sophisticated rating and billing made easy

Is your BSS built for B2B and B2B2X, or was it reconstructed from legacy consumer billing platforms? Grow your enterprise line of business without homegrown technology holding you back.

  • Rate events in real time or in batch, agnostic of network or service.
  • Easily model multi-level corporate account structures.
  • Automatically generate hundreds of thousands of invoices—each customizable to stakeholders’ currency, language and more.
  • Collect outstanding payments with configurable treatment workflows and payment plans.
  • Accept any payment method and export aggregated payment data to your general ledger.

Turn your contact center agents into superheroes

Give your agents and customers exactly what they need with Customer Connect—the agent desktop built specifically for telco.

Explore Customer Connect
  • Increase revenue with personalized, relevant deals for customers and less leakage via better collections.
  • Reduce time-to-market, cost of failure, and operational expenditures (OpEx).
  • Generate more revenue fast with catalog-driven functionality and no-code product introductions.
  • Increase customer and employee satisfaction with productive calls, leading to lower call-handling time and reduced contact center staff attrition.
  • Reduce deployment costs, timescales, and risk by accessing pre-built customer journeys, pre-integration, and out-of-the-box configuration.

We'll let our results speak for themselves



enterprise customers supported at a Tier 1 APAC operator.



customer hierarchies at a Tier 1 North American operator.



hierarchy nodes at a Tier 1 North American operator.

Manage offers as sophisticated as your customers

Monetize new multi-sided business models with fast product or service creation and robust charging for any business or enterprise use case.

  • Deploy real-time charging, rating and policy controls for any network equipment you have.
  • Create, launch and monetize services across fixed, 3G, 4G and 5G networks.
  • Support any charging scenario you can think of—whether usage based, recurring, one-off or something new.
  • Upsell and cross-sell products with personalized recommendations based on a customer’s account behavior.

Don’t trust your BSS transformation
to just any vendor

Learn more about CSG’s transformation process and how we’ve helped global telcos lead their markets.