Custom Rules Engine

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Are there flaws in your customer care processes that cause friction and cost revenue? Fix them with intelligently designed business rules. The CSG Custom Rules Engine (CRE) lets you implement rules for virtually any billing platform that solve a vast array of issues, from input errors on customer accounts to unnecessary truck rolls. Using CRE, CSG customers are executing 200 million rules per month that support nearly 100,000 customer service representatives daily. And these businesses are saving money. Read this data sheet to see detailed examples of how the CRE is helping CSG customers reduce costs and provide better service.