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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
CX Live Webinar: ROI in CX
What Could I Do? What Should I Do? Evaluating Special Initiatives in CX
When initiatives are being evaluated, companies choose by determining the best rate of return. The initiatives with the greatest impact are funded. The most discerning management will ask, “Are there other initiatives out there that generate a higher return?” This is a tough question for CX leaders to answer. How do CX leaders determine what they COULD do, and more importantly what they SHOULD do?
In this session, we will discuss:
– The new expectation for CX that guides selection and scoping of initiatives
– How to assess CX maturity as an organization, major opportunities, and how to quickly level up
– The ROI of operating in a proactive, predictive, and personalized way – at scale
Originally produced by CXN Live