Meet the Team 

Meet the CSG team at Forrester CX EMEA to learn more about how to evolve your CX program whether you’re just getting started or trying to get back on track.  

• How your organization’s CX maturity impacts your next best action to find feasible quick wins 
• How to build a bulletproof, ROI-backed business case for your CX program 
• Accelerate and amplify your journey orchestration transformation by leveraging industry expertise

Case Study Session:

May 11, 12:05pm

Presented by: Mark Smith, SVP of CX

As consumers, we live in an age where we expect an extraordinary experience from the brands we love. As a business, the pressure to bring those proactive and personalized experiences to life can be overwhelming.

You want to champion a customer journey-centric strategy and build a business case that proves the ROI, but you’re not sure what to do next.

Join us as we discuss the how-to of initiating a successful CX program, whether you’re getting back on track or just getting started.

What You Will Learn:

• How to better position your organization to meet key customer demands and overcome top challenges when enhancing CX
• How to can achieve game-changing results—quickly—from improving customer experiences
• How to better understand your CX maturity level, your industry, your challenges, and how to get started in a meaningful way
• How to amplify your journey orchestration using industry specific CX tools, that drive higher customer satisfaction, sales and revenue, and retention

Please complete all the details below to meet with us at Forrester CX EMEA 2023. We’ll respond shortly to confirm the day, time, and final logistics.