CSG Resource Center

Customers were promised easier experiences. They’re still waiting.  Why do 74% of consumers say resolving an issue takes as much or more effort than it did 12 months ago?   See what consumers told us about rising customer effort and what brands can do about Effort Inflation in 2027.  Scroll down to learn more and fill out the form to get the report.

Customer journey orchestration is moving beyond campaign execution. The Forrester Wave™: Customer Journey Orchestration Platforms, Q3 2026 examines how providers help enterprises understand journey context, make higher-confidence decisions, test changes before production, and coordinate action across channels, teams, and AI systems. See why CSG Xponent was named a Leader and how CSG approaches journey orchestration as a decision system built around shared outcomes.

The 2026 Gartner® Magic Quadrant™ for Configure, Price, Quote (CPQ) offers a detailed view of the evolving CPQ landscape, assessing vendors on both their ability to execute and the completeness of their vision. CSG is proud to be included again in this year’s report. As organizations look to modernize their revenue operations, this Gartner® analysis serves as a trusted resource for evaluating the technologies shaping the future of digital selling.

This analyst report explores the capabilities modern telecom providers need to improve pricing accuracy, manage complex agreements, streamline quote-to-order processes and maintain commercial control. Download the report to gain independent insight into the trends shaping CPQ and what differentiates today's leading solutions.

CCW Digital's 2026 Vertical Market Study, paired with a CSG companion guide to deploying AI in your highest-stakes moments without compromising trust. See how banking, finance, and insurance leaders are rethinking CX as AI reshapes every journey, then put the research to work with a Trust-First AI Operating Model that defines where AI should inform, where it should recommend, and where humans must stay in control.

Customer expectations for communication, channels, and AI Where are banking customers’ expectations the highest? How do their preferences for channels and AI change? And most importantly, what should banks do to respond with confidence and keep more customers?

CSG Ascendon is named a Major Player in the IDC MarketScape 2025–2026.

Are you ready to start deploying modular agents? Discover how CSG Xponent lets teams create and deploy agents that are designed to handle specific tasks.

Discover why CSG was named a Leader in the 2025 SPARK Matrix for Customer Journey Management. Explore key capabilities and access the full analyst evaluation.

In this short demo, you’ll see how pricing, forecasting, and approvals flow seamlessly in one platform.

Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.

Ready to experience it? Access an exclusive, in-depth demo and discover how CSG can help you close deals faster and ensure profitability with a streamlined catalog-driven quote-to-cash process, industry-leading interoperability, and unmatched self-service support.

Appledore finds 85% of CSPs say their CPQ meets less than 75% of needs, 50% take 3+ days to quote. Discover why a telco-specific CPQ is now a must.

See how CSG Xponent Analytics transforms complex customer data into clear, actionable dashboards that empower teams to make confident decisions in this interactive demo.

This year’s CSG Global Impact Report is about the future we're building together. Inside, explore how we're strengthening partnerships, advancing innovation, and creating lasting impact across every dimension of our business.

Customers are bombarded with messages every day, making it difficult for crucial service communications to break through. CSG Xponent cuts through the noise with timely, relevant customer interactions—reducing missed appointments, abandoned purchases and no-show pickups. See how it's done using CSG Xponent, and with pharmacy interactions as an example.

Gain exclusive insights from TM Forum’s latest research, sponsored by CSG, on how APAC telcos can optimize, modernize, and thrive. What’s Inside the Report? Key growth opportunities in APAC telecom How CSPs are managing CAPEX and OPEX AI’s role in driving innovation and new revenue streams Fill out the form to access the report.

In this exclusive report, Omdia reveals the key trends shaping BSS transformation, featuring real-world success stories and expert insights. Discover how leading operators are cutting costs, unlocking new revenue streams, and gaining a competitive edge. Fill out the form to download Omdia's in-depth report today!

Right now, results are everything. Businesses need to see CX programs deliver value. Consumers need to see brands deliver on their promise for better experiences. That’s why 2025 is the Prove-It Year in CX. At CSG, we’ve listened to customers, talked with leading industry analysts and examined our own data. We see four definitive ways the strongest brands will demonstrate their CX leadership this year—from applying AI to showing ROI. Fill out the form to discover them now.

The AI revolution is no longer approaching—it’s here, and CX leaders are feeling the pressure to adapt quickly. While initial discussions emphasized AI's potential, 2024 has shifted the focus to tangible results. AI is no longer a "nice-to-have" but a critical business asset, with early adopters showcasing real success. Download the report to discover insights and explore some actionable AI takeaways that can empower you to lead your team confidently into the AI-powered future. Fill out the form to get the full report.

Learn how CSG Xponent targets customers with timely, relevant offers to reduce churn and increase engagement.

Visualize a smarter way to drive payments—without the chase. Watch how our industry-leading orchestration engine moves customers to act. See how Xponent works below.

Learn why Appledore Research says CSG is a rising strategic partner for CSPs seeking to navigate this critical period of transformations.

This TM Forum report, sponsored by CSG, sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale. Fill out the form to get the report.