Leverage Telecom CPQ Solutions to Turn Quotes Into Fulfilled Orders
Configure, price, quote (CPQ) is far from a new concept. But it’s one that’s seen significant advances in recent years, thanks to CPQ software.
How does CPQ work in telecom?
Pricing & packages
Telecom providers need to present each prospective customer with a package that’s configured to their needs and priced to generate adequate revenue without turning them away.
Alternative solutions
Telecom service configuration and quoting are notably complex. CPQ solutions designed for B2C businesses or other industries can’t keep up with the demands of the telecom industry. Telecom providers must often find alternative solutions or rely on manual processes throughout the CPQ process.
Product & service bundles
CSG Quote & Order allows you to build product and service bundles that respond to your customer’s unique needs. This CPQ solution manages complexity with ease.
What are the benefits of a CPQ solution?
A telecom CPQ solution delivers many benefits to B2B companies, including:
- Streamlined complexity: Quote & Order lets you pull any catalog offerings or services into the solution. It carries over rates and relationships and creates orders for as many sites or devices as needed. You can fully customize the details based on the customer, all without breaking a sweat.
- Faster time to market: Quote & Order features a visual product catalog you can use to create complex bundles. The solutions’ automated CPQ management lets you get everything to market faster, cutting quote-to-cash time by 30%.
- Lower customer acquisition costs: Quote & Order automates CPQ, including allowing customers to self-quote from their own channels. A live pricing feature produces complete orders that flow from quotes to fulfillment, reducing the time and expense involved in acquiring new customers.
- Improved flexibility: Quote & Order allows you to move past one-time fees and flat rates, so you can put together offers that make companies want to commit. The software instantly updates discounts and pricing. It also allows you to create quotes in the preferred currency of a prospect.
- Increased offer acceptance: Quote & Order can improve offer acceptance by up to 20% through seamless automation between order and quote.
Get accurate quotes quickly and increase customer satisfaction
As a telecom company, you must provide prospective clients with accurate quotes quickly or risk losing them to another provider. As the services and packages your company provides become more complex, you need a reliable way to configure your services and products, price them, and provide a quote to prospects.
CSG Quote & Order is the only CPQ software designed specifically for B2B telecom companies. Learn more about how our CPQ solution can help your telecom turn quotes into fulfilled orders.
A proven customer engagement leader
A telecom CPQ solution that helps you win more customers
You want to deliver the best experiences to your B2B customers. CSG can help. Contact us to learn more about our telecom CPQ solutions with CSG Quote & Order. You’ll be able to get your products to market fast, get up and running quickly, and roll out the solution on your preferred cloud platform.