Field Service Management

Time is money, and you can't afford to arrive late and disappoint customers. CSG's field service management solution helps get technicians to the right job at the right time.

Right Technician, Right Time, Every Time

Field conditions will never be optimal, with no-shows, traffic incidents and appointment cancellations. But they can definitely be optimized with CSG’s field service management solution.

Balance job priorities, customer expectations and the day’s appointments so your technicians know where they should be and when. Plus, let them immediately adapt to any change that comes their way with real-time scheduling and routing data.


Service at Scale

CSG’s global field service management solution helps over 75,000 technicians to complete over 100 million work orders every year. And we help them achieve a 98 percent on-time arrival rate, so you can keep the promises you’ve made to customers.

Optimize Everything

Our scheduling platform assigns the right job to the right technician based on skills resources, and notifies you of any job in jeopardy. And our routing platform is updated with real-time data so technicians know the fastest way to arrive at a job on time.

Keep Everyone Connected

Let dispatchers track technicians’ progress from their last appointment to their next one. They can respond in real time with communication workflows between field and office personnel and external systems. Customers can also use an application to track technicians’ current location and projected arrival time, and get notifications via text message, email, automated calling and more.

Go Beyond Service to Sales

Save technicians a return trip and let them upsell new connected devices and services when they’re on site for an installation. Technicians can use our sales mobile application to upgrade service, upsell and change service during an appointment. They can also capture signatures, send receipts and sync with any CRM systems.


Related Capabilities

Field Service Management Optimization

Conditions in the field change—so change with them. Whether you’re hitting the ground running, or looking for ways to get more out of your current solution, CSG’s optimization services team can help. Together, we’ll identify and implement proven processes that optimize configuration and daily operations.


Portfolio

CSG Field Service Management

The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touchpoint.


Resources

Explore

  • By Type

Workforce Management

Data Sheet | 3.2 MB

If there’s one thing CSG understands it is this: your organization can’t make informed decisions by looking in the rear-view mirror. While othe ...

Technician Management

Data Sheet | 269.3 KB

CSG Field Service Management supports field service organizations with industry-leading tools and gives field workforce managers the power to align ...

Real Time Traffic

Data Sheet | 922.4 KB

CSG Field Service Management real-time traffic functionality will trigger alerts based on traffic events in the area, allowing technicians to deter ...

CSG Field Service Management CX Features

Data Sheet | 423.1 KB

Without a modern back-office to choreograph the entire service journey, it’s no wonder why customer satisfaction scores remain low, particularly ...

Field Service Management Overview

Brochure | 1.9 MB

We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during ...

CSG Field Service Management – Future-Ready Evolution

Video

Workforce Express has been helping the BC&S Industry better serve its customers for 20+ years. Chad Dunavant discusses the evolution of the sol ...