Revenue and Customer Management

5G. IoT. Digital transformation. You need to drive revenue growth from these new trends and technologies, reduce costs through digitization, and provide great CX—and you can do it all with CSG.

From Modernization to Transformation

You’ve built your business on traditional services and legacy systems, but you’ve got an eye on the future—the digital future. You want to launch digital, 5G and IoT services faster than your competitors, and you need the scale and speed to do it. The catch—you need to drive revenue from these services and protect existing revenues, all without driving up costs. Just modernizing existing systems won’t cut it—you’ve got to digitally transform your operations into something entirely new. The good news—you can do it all at your own pace, and you can do it all with CSG.

Our flexible, configurable business support systems (BSS) help over 500 companies worldwide monetize and digitally enable their customer experiences. Quickly build and launch new digital services, and support any business model (consumer/retail, wholesale, billing as a service, reseller, partner, and more). Let customers pay and access the content and services that they want anytime, anywhere, on any device. Behind the scenes, choose the deployment model that’s right for you, with cloud, on-premise or managed services that help you reduce costs and drive growth. Gartner has twice named CSG as a Leader in the Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs.

*Gartner, Magic Quadrant for Integrated Revenue and Customer Management for CSPs, 11 February 2019, Norbert Scholz, Jouni Forsman, Amresh Nandan, Ramesh Marimuthu

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


A Leader In Revenue and Customer Management

CSG’s revenue and customer management solutions support hundreds of millions of our clients’ end users worldwide. We provide monetization, settlement and customer care solutions that help clients launch innovative digital services while transitioning off of legacy systems at their own pace. Our industry experience and commitment to customers speaks for itself—our digital BSS has won multiple awards for its cloud functionality and innovation. Plus, our wholesale solutions received the 2018 Global Stratecast CSP Monetization Interconnect & Settlement Market Leadership Award from Frost & Sullivan.

Billing, Payments & Customer Care

Rate, charge and bill for traditional and digital services, and do it all through any monetization model. Let customers pay by the Gb, by the minute, or through a subscription, and accept any payment method (credit, debit, ACH, and more). Customers can manage their account online or through a mobile app, and top-up or upgrade their services. On the back end, easily configure new offers in minutes through our easy-to-use interfaces, and rate and charge for hundreds of millions of prepaid and postpaid transactions in real time with our convergent charging solutions.

Mediation & Wholesale

5G and IoT services will create more complexity than ever—we’re here to simplify the complex. Collect data from any network, regardless of type, and correlate for various charging streams with our mediation solutions. We process over 178 billion EDRs per day at a single customer site, so we can handle any volume. Our interconnect and wholesale billing solutions also help you manage hundreds or thousands of partner relationships required for 5G and IoT services. Onboard, monetize and settle with all the partners that use your network or service.

Managed Services

We’ll take on the operations—you take on the market. Our experienced managed services teams work with you to design and deploy the revenue management solutions that fit your business best, whether they’re on-premise or in the cloud. Because we know our solutions better than anyone, we’ll get you up and running quickly and reduce the time and costs it would to build, train and manage internal teams. With our team running the day-to-day operations, you can focus on what you do best—driving revenue for your company.


Capabilities

Billing

The opportunity: Customer demand for digital services is higher than ever. The catch: your costs and time to market need to be lower than ever. The solution? A billing platform that lets you design, deliver, charge and bill for services as fast as the market changes. Make your billing better with CSG.

Customer Care

Customer satisfaction is your number one priority. Whether customers are calling your contact center to place an order or looking for answers online, you’re committed to helping them solve their problems. And we’re committed to helping you do it.

Mediation

With 5G and IoT supporting billions more device connections, companies need a way to process customer data usage on their network to deliver services and updates in real time. With CSG’s mediation solutions, easily collect and manage any type of network data at scale, whether it’s for one device or one billion.

Wholesale

Few markets are as competitive or fast-moving as the wholesale telecom market. With players, policies and partners constantly in flux, you need a reliable, scalable solution to handle every kind of traffic—CSG’s wholesale management solution.

Payments

Today’s payment options go way beyond cash or credit. Work with CSG and Forte, a CSG company, to let customers make payments when, where, and how they want.


Portfolio

CSG Ascendon

Ascendon is a software-as-a-service (SaaS), cloud-based platform that enables providers to launch new digital services in 90 days or less and quickly participate in the federated digital economy.

CSG Singleview

Over 70 leading wireline, wireless, IP carriers, and mobile virtual network operators (MVNOs) rely on CSG Singleview to deliver real-time charging and postpaid billing.

CSG Advanced Convergent Platform

ACP is the market leader in North American cable and DBS processing, providing a reliable, outsourced, fully functional, customer care and billing platform with the ability to support video, data, wireless, home security and voice services on a single account.


Resources

Explore

  • By Type

CCW Digital Market Study: The Contact Center of 2025

Industry Report | 2.0 MB

This Market Study on the Contact Center of 2025 explores the lingering challenges and stereotypes we need to urgently address. It does not, however ...

Digital Transformation: A Necessary Evolution

Video

Vice President of Global Services, Michael McKnight discusses DT disruption and creating a customer-centric business model.

Digital Transformation: Less About Technology

Video

Richard Ullenius, Head of Global Managed Services talks about the importance of framing Digital Transformation as a business, rather than just a te ...

Wholesale Managed Services

Data Sheet | 1.0 MB

Deliver innovative services faster and cut costs from your business with CSG Wholesale Managed Services. CSG Wholesale Managed Services transforms ...

CSG Digital Wholesale

Brochure | 1.6 MB

CSG Digital Wholesale is a digital partner management and monetization settlement solution designed to handle the digital partner settlement lifecy ...

10 Questions to Ask When Evaluating a Digital Service Platform Provider

Brochure | 2.0 MB

Looking for a digital service platform provider and aren’t sure which one to choose? Here are 10 questions you should ask when making your decisi ...