Service Activation

Signing up subscribers for a new service is just the starting point. You need to activate the right services for the right subscribers. Automatically activate any service on any network with CSG.

Instantly Activate New Services

Providing a customer with the product or service they ordered is one of simplest but most important things your company can do. But with the growth of 5G and IoT, service activation and provisioning has gotten more complicated. Millions of devices will require activation, from smartphones to refrigerators and security systems. You need to be able to activate new network elements to turn on new services, and work with partners to activate additional service functionalities. Plus, you need to synchronize subscriber profiles across new device platforms for a seamless user experience.

Automatically activate any service on any network for any subscriber with CSG’s activation solution. Link subscribers and services through a multi-service activation platform. And control which parts of your network and content assets subscribers can access based on their plan. Build complex service bundles like 5G UEs, IPTV and IMS with our workflow graphical user interface. Then, break them down into manageable network tasks that accelerate your time to market.

Activate Any Service

We offer a broad portfolio of activation, event management, workflow and notification capabilities that can be rapidly, accurately and cost‐effectively delivered in any environment. Activate services for fixed, mobile and cable/satellite, over both circuit-switched and next-generation packet-switched networks. The highly scalable architecture supports integration with multiple types of external systems and comes pre-integrated with all of CSG’s solutions for easy setup. Plus, the solutions are available on-premise or in the cloud, so you can find your perfect balance of speed, scale and security.

Convergent Service Activation

Activate services in near-real time on any network, at scale. We handle over 25 million activation requests per day at a single production site. Plus, we have a large library of supported devices and protocols so you can get up and running quickly. Break down incoming activation requests based on configurable business rules and build your own workflows to set up or change subscriber profiles on network devices. Quickly address problems with a real-time view of network conditions.

Event & Customer Interaction Management

Create and manage business rules for the entire communication process with your customers. Trigger multi-channel notifications (e.g., SMS/email) once you activate a service. Track responses from customers with our customer communication system. Our activation solution automates both complex, large-scale interactions as well as one-to-one communications.

Service Order Workflow Management

Build new workflows using a series of pre-set operations to quickly activate new services. Our activation workflows contain the steps and logic required to turn a request into action and provide a new service on the correct device. Send requests to external partners or other activation servers to turn on new services, and communicate with other systems to execute tasks.


CSG Interactiviate

Service activation can no longer be a tangle of manual processes, multiple legacy systems and paperwork orders. Bridge the divide between old and new networks, service offerings, business initiatives and subscriber needs with CSG Interactivate

CSG Digital Mediation

The confluence of multiple network types to manage simultaneously, explosive growth of device availability (personal and IoT), diversity of applications and complexity of services/bundles are driving the need for a robust, highly available mediation and service activation platform—CSG Digital Mediation.



  • By Type

The 3 Key Digital Mediation Challenges – And How to Solve Them

eBook | 13.6 MB

As technology continues its evolution and changes the way communications service providers (CSPs) operate, it is imperative to stay ahead of the cu ...

Partnering for Success: CSG and Microsoft

Customer Story | 1.5 MB

When two experts in their respective fields come together, everybody wins. Case in point: CSG and Microsoft. The combination of CSG’s innovative ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Spark New Zealand Increases Speed to Market and Reduces Costs With CSG

Customer Story | 2.1 MB

Spark (formerly Telecom New Zealand) is New Zealand’s largest telecommunications operator, providing mobile, broadband, fixed line and digital se ...

CSG eSIM Orchestrator

Data Sheet | 1.0 MB

Support both consumer and IoT eSIM scenarios in a single solution, and bill device usage against single or multiple numbers or networks with CSG eS ...

IMS VoLTE Mediation: Accelerate Launch of New IMS Services

Data Sheet | 869.1 KB

CSG Intermediate enables CSPs to directly mediate IMS Offline Charging usage for services like VoLTE, so they can launch and fine-tune IMS services ...