Mediation Solutions for Service Activation

Activate Any Service

We offer a broad portfolio of activation, event management, workflow and notification capabilities that can be rapidly, accurately and cost‐effectively delivered in any environment. Activate services for fixed, mobile and cable/satellite, over both circuit-switched and next-generation packet-switched networks. The highly scalable architecture supports integration with multiple types of external systems and comes pre-integrated with all of CSG’s solutions for easy setup. Plus, the solutions are available on-premise or in the cloud, so you can find your perfect balance of speed, scale and security.

Convergent Service Activation

Activate services in near-real time on any network, at scale. We handle over 25 million activation requests per day at a single production site. Plus, we have a large library of supported devices and protocols so you can get up and running quickly. Break down incoming activation requests based on configurable business rules and build your own workflows to set up or change subscriber profiles on network devices. Quickly address problems with a real-time view of network conditions.

Event & Customer Interaction Management

Create and manage business rules for the entire communication process with your customers. Trigger multi-channel notifications (e.g., SMS/email) once you activate a service. Track responses from customers with our customer communication system. Our activation solution automates both complex, large-scale interactions as well as one-to-one communications.

Service Order Workflow Management

Build new workflows using a series of pre-set operations to quickly activate new services. Our activation workflows contain the steps and logic required to turn a request into action and provide a new service on the correct device. Send requests to external partners or other activation servers to turn on new services, and communicate with other systems to execute tasks.