Transformational Experiences

Gather the essential insights that will help you engineer superior, end-to-end customer experiences. CSG’s team of strategists, designers and engineers will show you how.

ARE YOU HEARING YOUR CUSTOMERS WHERE IT MATTERS?

Customers have more ways to interact with your brand than ever, with different paths to discover your product, purchase it and beyond. These winding journeys make it difficult to track where you’re winning customers. Or losing them.

Capturing the voice of your customer in the right places—and then using it to drive critical changes—can be daunting. But you don’t have to do it alone. CSG helps you grasp how customers really interact with your brand—from the wins you can leverage to the problems you can solve. Then we help you engineer end-to-end experiences that attract more customers and retain them.

EXPERIENCES LIKE NO OTHER

CSG helps you transform how you engage customers and employees to build loyalty. We apply industry expertise and proven research methods to guide your digital transformation strategy. And we implement cloud-based solutions that help you craft seamless journeys that deepen relationships with your brand.

 

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Capabilities

Customer Journey Management

Create personalized interactions that drive your customer’s journey forward. Our solution uses proprietary logic to determine the right message to send each customer, at the right time, on the right channel.

DESIGN MASTERY

We’ll partner with you to design systems, user flows, wireframes, application design, product design and more. Revamp your online storefront and boost digital sales. Refine your self-service options to satisfy more customers

STRATEGY AND ADVISORY

Gather diverse, reliable insights from your customers. Our strategists help you harness customer voices to guide your business toward the right strategies and innovations that keep customers coming back.

TECHNOLOGY ENABLEMENT

We combine technical expertise with experiential awareness, helping you create the platforms that serve today’s demanding user. Our offerings include solution engineering, cloud-based deployments, system architecture design, digital commerce and more.


PORTFOLIO

CSG EXPERIENCES PRACTICE

With a proven approach, leveraging over 60 work products, we fuel decision-making, frame opportunities for transformed experiences, build shippable solutions, and facilitate continuous improvement.

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CSG JOURNEY ORCHESTRATION

Consumers expect seamless experiences across all touchpoints with brands they do business with. Orchestrate conversations that are consistent and relevant to the customer’s journey with CSG.

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Resources

Explore

  • By Type

ADT Builds a Better Bill with the CSG Experiences Practice

Customer Story | 1.2 MB

ADT knew they could re-tool their billing statement to improve their customer experience and reduce call volumes. What they didn’t know was how d ...

Customer Journey Orchestration for Marketers

eBook | 7.4 MB

Today’s customers demand easy, seamless experiences from brands. And oftentimes, it falls on marketers to ensure they get ...

EXPLORING YOUR CUSTOMER JOURNEY

Data Sheet | 2.5 MB

To deliver competitive customer experiences (CX) in the digital age, brands need to create customer journeys that are seamle ...

Optimizing the Cable & Broadband Customer Experience Study: Thriving in the New Reality of 2021

Industry Report | 1.8 MB

Survey of Cable & Broadband Execs on the Challenges and Opportunities Today and Beyond

This unique study, developed by ...

5 Core Competencies You Need for Digital Transformation

eBook | 11.4 MB

Digital transformation starts with a focus on the customer and customer needs. Based on what customers’ needs are, compani ...

Service Electric’s IVR Achieves 45% Call Containment

Customer Story | 57.5 KB

Service Electric Cablevision, an Eastern U.S. cable operator, was in the midst of modernizing its inbound interactive voice ...