Achieve your business goals with our comprehensive solution portfolio.
In our annual report analyzing trends in customer experiences, we dive into the biggest challenges CX programs face and offer well-researched strategies for how to overcome them.
Leverage industry-leading technology to solve your business problems.
Discover how CSG Xponent Analytics transforms complex customer data into clear, actionable dashboards that empower your team to make confident decisions.
A wide variety of industries partner with CSG to succeed.
Get expert insights into the CSP revenue management & monetization landscape and learn why Gartner has recognized CSG as a Representative Vendor.
Partner with CSG to solve your biggest business challenges.
Tired of AI as a buzzword? So are we. That’s why we built AI to solve real problems.
Explore these resources to help guide your journey.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
Discover actionable strategies for CX success in 2025. Learn how to personalize moments, balance AI, break data silos, and prove CX ROI.
CSG has been recognized for achieving the highest placement in strategy and vision collectively.
Access Gartner's 2025 Market Guide for CSP Revenue Management & Monetization Solutions. Learn how CSG is recognized among 19 leading vendors shaping the future of CSP monetization, revenue management, and network strategies.
Customer Story
Optimize your outbound voice campaigns to build trust and reduce churn. Learn how one insurance provider retained millions in annu…
A global top-five bank wanted to streamline their process for notifying customers who had paid off their mortgages.
Automate field operations with CSG Field Service Management: 70%+ automated dispatch, 4× fewer route areas, +1 job/tech/day, and …
A financial services provider gained a 360-degree view of the customer across channels—then used it to capture more payments, mo…
Learn how leading telco PLDT boosted customer satisfaction, accelerated collections and lowered costs by modernizing and simplifyi…
Learn how a leading U.S. grocery chain grew engagement and revenue with smarter email marketing.
Learn how Three Group Solutions achieved an 85% reduction in customer onboarding time with CSG Ascendon, the cloud-native billing …
What happens when a company uses AI to fix its broken call routing? Fewer transfers, faster resolutions, and a 43% drop in calls t…
See how this EHR provider boosts patient access with fast OTPs and scalable appointment reminders—secure, real-time and built fo…
Dive into this CSG case study to learn how this telco customer delivered an intelligent approach to digital engagement, creating c…
In cable/telco, fewer truck rolls means lower opex and happier customers. Learn how a prominent U.S. operator used real-time appoi…
With more than 2 million documents processed in six months, the tolling provider increased QA coverage without scaling staff—and…
