Enabling CSPs to Go Beyond in the Digital Era
15th November 2023 | 15:00 CEST
Raffles Europejski Warsaw, Poland
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Agenda
15:00
Welcome & Introductions
Hear how CSG is investing in hyper-scalable monetization solutions to help CSPs succeed in the digital era.
Richard Ullenius, VP Customer Centricity, CSG
15:30
B2B2X: New growth opportunities for telcos
Solving consumers’ and businesses’ pain points today depends on bringing together technologies and services spread across a wide range of industry players. Telcos can achieve that by leveraging their strong relationships with consumers, enterprise, and governments. As a result, they can deliver greater convenience, productivity, and quality of service to their enterprise customers. And this in turn can re-ignite revenue growth for telcos.
Join me for this exclusive CSG seminar during which I will lay out the industry challenge and highlight some of the areas from which to capture the opportunity.
Jesko Bartelt, Principal Consultant at STL Partners
16:00
Digital Marketplace Dynamics
CSPs are expected to drive more than half their revenue from business relationships as they expand into B2B ecosystems. As partners, CSP users and customers engage with each other in collaborative environments, it’s critical that CSPs improve the multi-sided experiences within their ecosystem. Discover the four areas that will make or break success in B2B—agility, focusing on business outcomes, embracing dynamic ecosystems and experiences, and trust.
Ryan Horsfield, Global Leader Customer Solutions Consulting, CSG
16:30
Making Ordinary Customer Experiences Extraordinary
In today’s hyper-connected world, great customer experience is at the heart of every company’s strategy. To address customers’ needs, companies are reorganising teams behind business outcomes rather than org charts. Empowering the enterprise to deliver great, seamless experiences is not for the faint-hearted, but you can kickstart the cultural revolution inside your organisation. Uncover the Why, What, and How behind impactful customer and employee experiences.
Mathieu Acin-Tallier, Vice President Sales, CSG
17:00
AWS- Enabling Telco to TechCo Transformation
Telecom firms are adapting to a shrinking market by exploring new opportunities in various sectors and small businesses, as well as embracing 5G transformation. Their success in this shift depends on creating intricate products that merge traditional telecom services with new, designed to deliver extra value like home security and cybersecurity assessments. A skilled workforce, inventive business models, and differentiation from rivals play an essential role. Adaptation and rapid experiments are vital in navigating this unfamiliar terrain. To manage the complexity efficiently, partnering, process automation, and utilizing AWS Cloud services and modern software design are recommended. This transformation signifies a substantial move from traditional telecom companies to tech-focused enterprises.
Antonello Arpino, Head Of Operations Simplified Solution Area, GMTS Telco, AWS
17:30
Your questions answered
18:00
Cocktail drinks reception in the Three Colours Room
20:00
Event Ends
Agenda Subject To Change
If you have any questions, please email [email protected].
This event is by invitation only.