CSG Utilities Solutions
Modernize How You Bill, Communicate and Get Paid
From sending statements to processing payments, CSG helps utilities create a clearer, more connected experience that reduces effort for teams and makes it easier for customers to stay engaged and pay on time.
Make Every Touchpoint Easier for Your Customers
Reach customers more effectively
Whether customers prefer paper, digital or a mix of both, CSG helps you communicate with clarity and consistency. Every message is designed to inform, guide and make it easy for customers to take the next step.
Simplify internal work and protect customer data
CSG supports your teams with automation, consolidated workflows and strong compliance controls. Our secure payment processing and AI-supported fraud detection reduce risk and give customers confidence in every transaction.
Maximize revenue and retention
When communication is clear, customers respond faster. CSG improves payment completion, reduces call center strain and supports more reliable service experiences, which leads to higher customer satisfaction and stronger long-term relationships.
Why Choose CSG to Support Your Utility Business?
Proven at scale across industries
CSG brings a proven playbook that has solved similar challenges for large, complex providers or small, medium-sized businesses. We help utilities modernize at their own pace without disrupting critical operations.
One unified solution for print, digital and payments
Reduce noise and increase engagement with a single platform that brings billing, communications and payments together. Customers get a cohesive experience from the first message to the final payment.
Simple, low-lift integration
CSG connects to your existing systems without costly or disruptive replacement projects. You gain a single source of truth for billing, payments and customer communication, supported by secure and compliant infrastructure.
Customer Experience Solutions for Utilities
Give customers the experience they expect.
We help utilities deliver a smoother, more connected experience for customers at every stage of their relationship. Key moments like enrollment, usage updates, billing and payment become easier through automated steps and timely communication. Providers can use real-time insights to understand what customers need and continually refine the experience.
Bill Presentment for Utilities
Modernize your billing with customer-centric solutions.
Your customers’ bills are more than just invoices – they’re opportunities to build lasting relationships. Traditional billing methods often lead to frustration, increased call volume and customer churn.
CSG offers innovative solutions to transform your billing process. By simplifying bills, providing clear explanations and offering convenient payment options, you can boost customer satisfaction and loyalty. Let’s work together to create a billing experience that delights your customers.
Payment Processing Solutions for Utilities
Building trust and loyalty starts with a smooth payment experience.
CSG’s secure platform simplifies this for your customers by offering multiple payment channels – print, online, in person or phone – for maximum convenience. Plus, we help you reduce delinquencies and boost on-time payments through a combination of convenient options and automated reminders. And for recurring payments? We simplify them with secure tokenization, automated billing and automated payment retries in the event of a return, ensuring a seamless experience every time.
Customer Communications for Utilities
Deliver personalized messages that resonate.
Reach customers through the channels they trust most, including print, email, SMS, phone and online portals. Keep communication consistent and clear no matter how customers choose to engage.
A Proven Track Record: 300B+ Interactions Managed Annually
The future of utility service starts now.
An improved customer experience is no longer a differentiator–it’s a necessity. CSG equips providers with the tools and expertise to streamline interactions, personalize journeys and empower customers at every touchpoint.
Let’s build a better experience together.