CSG Conversational AI

Deploy Conversational AI (artificial intelligence) so your customers can communicate naturally with applications, websites and devices across channels.

Speak Your Customers’ Language

Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multilingual and device-independent. One that can seamlessly integrate with back end systems and third-party applications, support enterprise-level call and text volumes—but is also easy to use.

Create more personalized and engaging customer experiences with CSG Conversational AI. Quickly create a wide range of conversational interfaces. Build once and deploy in multiple languages, across multiple platforms and channels. Natural language is an intuitive way for customers to interact with technology, letting them speak or type as they normally would instead of responding to prompts. Let customers connect with you across channels, speeding time to resolution, improving their brand experience and creating loyalty and advocacy.


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Just Ask for What You Want

Speed, convenience and effortlessness are essential parts of a good conversational experience. From speech-enabled interfaces to intelligent virtual assistants and smart chatbots, Conversational AI is changing the way people interact with businesses. The solution provides a more humanlike, natural experience and reduces the effort customers have to put into getting their problem solved.

Virtual Assistants

Use virtual assistants for support, sales and marketing, agent assist and even enterprise HR. by simply voicing their needs. Conversational AI can connect to vast knowledge bases for fast resolution, improving CX metrics and delivering cost savings.

Easy to Implement

Conversational AI is scalable, provides multi-intent understanding and contextual awareness, and supports more than 35 languages. Deploy a wide range of natural language applications from the platform, including virtual assistants, chatbots and speech-based conversational UIs.

Build for the Future

You’ve invested time and resources into your existing automated communication channels—so why start from scratch? Repurpose the logic you’ve used in prior projects into Conversational AI (like reusing an IVR flow for a chat flow). This accelerates how fast you can get up and running.



  • By Type

CSG Conversational AI Integration Into RPA

Data Sheet | 1.9 MB

If your business is using robot process automation (RPA), you can extend that back-end efficiency to deliver great experiences to your customers. C ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Healthcare Industry Solutions

Data Sheet | 834.7 KB

Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

The Agility Imperative: How Banks’ Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

A contact center can either be a bank’s epicenter of customer experience (CX) breakdown or, with the right transformation, the omnichannel hub th ...

Conversational AI for Your Remote Workforce

Data Sheet | 442.9 KB

As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...