Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multilingual and device-independent. One that can seamlessly integrate with back end systems and third-party applications, support enterprise-level call and text volumes—but is also easy to use.
Create more personalized and engaging customer experiences with CSG Conversational AI. Quickly create a wide range of conversational interfaces. Build once and deploy in multiple languages, across multiple platforms and channels. Natural language is an intuitive way for customers to interact with technology, letting them speak or type as they normally would instead of responding to prompts. Let customers connect with you across channels, speeding time to resolution, improving their brand experience and creating loyalty and advocacy.
Speed, convenience and effortlessness are essential parts of a good conversational experience. From speech-enabled interfaces to intelligent virtual assistants and smart chatbots, Conversational AI is changing the way people interact with businesses. The solution provides a more humanlike, natural experience and reduces the effort customers have to put into getting their problem solved.
Use virtual assistants for support, sales and marketing, agent assist and even enterprise HR. by simply voicing their needs. Conversational AI can connect to vast knowledge bases for fast resolution, improving CX metrics and delivering cost savings.
Conversational AI is scalable, provides multi-intent understanding and contextual awareness, and supports more than 35 languages. Deploy a wide range of natural language applications from the platform, including virtual assistants, chatbots and speech-based conversational UIs.
You’ve invested time and resources into your existing automated communication channels—so why start from scratch? Repurpose the logic you’ve used in prior projects into Conversational AI (like reusing an IVR flow for a chat flow). This accelerates how fast you can get up and running.
Through the power of continuous learning, CSG Conversational AI understands everyday speech, phrasing and context, enabling it to replicate the nua ...
Siri, Alexa, and Hey Google have refreshed consumers’ perception of voice. While they may not be keen to talk to a repr ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
A global technology industry leader deployed CSG Conversational AI to handle customer inquiries related to order status, sales, billing, and more.< ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
Through the power of continuous learning, CSG Conversational AI understands everyday speech, phrasing and context, enabling it to replicate the nua ...
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Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s wor ...
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