Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multilingual and device-independent. One that can seamlessly integrate with back end systems and third-party applications, support enterprise-level call and text volumes—but is also easy to use.
Create more personalized and engaging customer experiences with CSG Conversational AI. Quickly create a wide range of conversational interfaces. Build once and deploy in multiple languages, across multiple platforms and channels. Natural language is an intuitive way for customers to interact with technology, letting them speak or type as they normally would instead of responding to prompts. Let customers connect with you across channels, speeding time to resolution, improving their brand experience and creating loyalty and advocacy.