CSG Bill Explainer for Telecommunications

Reduce Bill Confusion

Customers don’t expect the unexpected. When their bill changes, they want to know why. Guide them through their bill with generative artificial intelligence (AI)-driven personalized explanations. All they have to do is click.

Monthly recurring charges may change. Customer retention shouldn’t.

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Drive digital engagement to deflect contact center calls

Proactively reach out via text or email to notify customers of bill changes and access their personalized bill explanation, all without the need to login.

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Create transparency and trust

Eliminate frustration with real-time answers based on summarized, personalized, and localized insights powered by Microsoft Azure OpenAI.

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Resolve the billing experience with quicker time to payment

With a comprehensive view of the bill and continued support with live Q&A, easily capture payment with a connected call to action within the digital experience.

Real results in as few as 30 days


of customers who access Bill Explainer click through to pay a bill


reduction in total call center activity


seconds of self-service versus seven-plus minutes with an agent


estimated annual savings for one customer

How much can CSG Bill Explainer save your business?

Use our calculator to estimate how CSG Bill Explainer can help you save time and money by reducing billing inquiries to the call center.

Calculate your ROI

2024 BIG Innovation Award

2024 Big Innovation Award Badge

CSG Bill Explainer is recognized for its AI-driven solution that empowers CSPs with proactive communications to call out the “what” and the “why” behind bill changes. This allows companies to create personalized experiences that reduce confusion for customers, increase long-term loyalty and mitigate call center costs. For these reasons and more, CSG Bill Explainer was named Best Product in Telecommunications.

Learn more about Big Innovation Awards

Get started with CSG Bill Explainer

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