Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s world. But are these solutions conversational and able to serve the customer and the company of tomorrow?
To build tomorrow’s contact center, companies need to reevaluate the solutions they have in place today. Here are four common myths about existing AI solutions— and takeaways on if they are future-ready or a relic of the past.