Broadband Provider Increases Customer Satisfaction with eStatements

Broadband Provider Increases Customer Satisfaction with eStatements

A midsized service provider in the southeastern United States was struggling to ensure statements reached residential and business customers on time. Customers were receiving bills late and missing their payment windows. To make matters worse, the company’s online billing portal was missing the mark.

The service provider wanted to ensure that statements reached customers in a timely fashion, and turned to CSG to implement an online billing solution. They wanted to improve the customer experience and make it easy for customers to adopt online billing. Download the case study to find out how the service provider was able to do all this—and more—with CSG.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets