Broadband Provider Increases Customer Satisfaction with eStatements

Customer Story | 1.3 MB

A midsized service provider in the southeastern United States was struggling to ensure statements reached residential and business customers on time. Customers were receiving bills late and missing their payment windows. To make matters worse, the company’s online billing portal was missing the mark.

The service provider wanted to ensure that statements reached customers in a timely fashion, and turned to CSG to implement an online billing solution. They wanted to improve the customer experience and make it easy for customers to adopt online billing. Download the case study to find out how the service provider was able to do all this—and more—with CSG.