CSG Field Service Management Scheduling and Resource Allocation Manager

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Optimizing field resources is one of the greatest challenges organizations face as they focus on differentiating through a flawless customer experience. Two-hour and one-hour appointment windows and increasingly complex jobs require organizations to understand which team members are available in the field—and schedule them accordingly based on their skill level.

With CSG Field Service Management your organization now has the ability to manage available appointments, team member shifts, route jobs, mobilize the field, and manage overall capacity with a single, comprehensive platform.