Major Satellite Cable Provider Boosts Satisfaction with Self-Service Options

Major Satellite Cable Provider Boosts Satisfaction with Self-Service Options

Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question.

A leading satellite cable provider wanted to help customers solve their problems faster and let agents devote their time to the most high-priority calls. By partnering with CSG for Interactive Messaging, they were able to increase customer satisfaction with shorter wait times, all at a lower cost.