Life moves fast, and patients are busier than ever. Missed appointments can cause delays that keep healthcare providers from seeing as many patients as they possibly can. As a result, businesses lose revenue.
CSG Proactive Appointment Reminders mitigate this problem. The solution leverages our cloud-based, cross-channel interaction management platform and allows our clients’ patients to receive automated reminder calls, SMS/Text messages or emails regarding their previously scheduled appointments. Patients can verify their appointment, dynamically reschedule within the automation or even be connected to a receptionist if they need further assistance.