Retail Pharmacy Provides a Better Customer Experience with IVR

Retail Pharmacy Provides a Better Customer Experience with IVR

Millions of Americans refill billions of prescriptions every year. But patients can get busy and forget to fill their prescriptions.

One national retail pharmacy realized they could provide a better patient experience with CSG and ensure patients got their prescription on time. They deployed an Interactive Voice Response System that automatically notified customers when their prescriptions needed to be refilled—and let them do it all in under a minute.

Resources

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  • CSG at The Pay TV Show 2018
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  • The Customer Journey Guidebook
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  • How to Succeed at Data-Driven Journey Orchestration
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  • Journey Hub
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