CX Telecoms Exchange – Taking Back the Reins from Covid-19 to Evolving the Digital Processes Transformation Journey


In this panel discussion, explore how to find the winning recipe for driving change in your company without a trigger such as Covid-19 in the driver seat and how CX strategy can continue to evolve in 2021.

  • Comparing the decision-making process for new investments prior to Covid-19 and the format in which they took place during the global pandemic
  • Utilising your data to evaluate changes to customer expectations and behaviours and assessing how to optimise existing processes
  • Exploring how the speed of change can be upheld beyond the urgency of the pandemic without exhausting resources or losing sight of company strategy