Leveraging Video to Deliver an Enriched Experience

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Studies show that the most critical part of delivering a high-quality experience occurs within the first 90 days of service. During this period, customers are more likely to call a CSP and ask common questions about their account balance or new charges.

With every inquiry, the cost of customer care rises—and so does customer frustration. Learn how CSG SmartVideo can help customers navigate their first bill via video tutorial.