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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
Service Convergence: Cable, Mobile and the Cloud
Cable service providers of all sizes are now in the throes of a cloud-driven transition phase. One of the most visible attributes of this cloud migration is service convergence.
To understand the impact of service convergence, Heavy Reading partnered with CSG to survey North America-based cable and internet service providers (ISPs) to provide an in-depth view of convergence-driven service delivery impacts and response strategies.
Specific topics addressed in this research project include the following:
- Service convergence trends and impact on current and planned service delivery models (including service bundles)
- Cable and ISP mobile network entry drivers and challenges
- Public cloud service priorities
- Tools and capabilities vital to achieving success in the converged services realm
This white paper presents the detailed findings from the web-based North American survey of cable operators and ISPs that was conducted in August−September 2023.