Tier 1 Quad-Play Operator Drives Field Operations with Data

Customer Story | 1.5 MB

Like most large enterprises, one Tier 1 quad-play operator generates an enormous amount of data throughout the business, making it challenging to quickly pull the information needed to make good business decisions.

Already utilizing CSG’s Field Service Management system to support their 26,000 technicians, the operator knew they could trust CSG to help evolve and optimize data reporting. Using CSG Dash enabled field leaders to access relevant insights and respond in real-time throughout the service journey.